Summary
Work History
Education
Skills
Websites
Additional Information
Timeline
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DIEGO VASQUEZ

DIEGO VASQUEZ

Manager
Calgary,AB

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Strong problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Work History

Manager

Distinctively Paint
Calgary, AB
07.2021 - Current
  • Led team of 16 in delivery of $5,000 and $50,000 residential cabinet painting projects.
  • Controlled costs to keep business operating within budget and increase profits.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Introduced new methods, practices, and systems to reduce turnaround time by 30%.
  • Defined clear targets and objectives and communicated to other team members.
  • Identified plans and resources required to meet project goals and objectives.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Developed and implemented business strategies and CRM to achieve business goals and stay competitive.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Analyzed project performance data to identify areas of improvement.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Planned, designed, and scheduled phases for large projects.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

General Manager

Vasquez Services
Calgary, AB
05.2019 - 06.2021
  • Successfully led team of 5 in delivery of residential painting projects worth between $5,000 and $10,000.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Interacted well with customers to build connections and nurture relationships.

Co-Owner/General Manager of Operations

23 Logistics
Calgary, AB
01.2017 - 01.2020
  • Oversaw daily operations of team of 10 delivery drivers to ensure that all deliveries were made efficiently and on schedule and that all work met required quality and effectiveness standards.
  • Directed market expansions to propel business forward, meet changing customer needs.
  • Established foundational processes for business operations.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed financial operations and investments to maximize profits and minimize costs.
  • Improved operational efficiencies to reduce costs and improve productivity.
  • Monitored performance, identified areas of improvement and devised solutions to address areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Trained new employees on proper protocols and customer service standards.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings

Education

Bachelor of Commerce - Finance Major

Athabasca University
Athabasca, AB
07.2018 - 12.2022

Bachelor of Science - Mechanical Engineering

University of Calgary
Calgary, AB
01.2014 - 04.2018

Skills

  • Complex Problem-Solving
  • Lead Generation
  • Business Planning
  • Team Leadership
  • Staff Management
  • Sales and Marketing
  • Performance Tracking and Evaluations
  • Customer Relationship Management
  • Invoice Reconciliation
  • Employee Training
  • Budgeting and Cost Control
  • Issue and Conflict Resolution

Additional Information

  • Trilingual: English, French, Spanish
  • Working knowledge of MS Office, Google Workspace, Web Development, Solidworks, C++, Python, SAP, Quickbooks, CSS, Java Script,
  • CRM Implementation (Jobber, Pipedrive, Active Campaign, Jobtread, Buildertrend & Builderprime)

Timeline

Manager

Distinctively Paint
07.2021 - Current

General Manager

Vasquez Services
05.2019 - 06.2021

Bachelor of Commerce - Finance Major

Athabasca University
07.2018 - 12.2022

Co-Owner/General Manager of Operations

23 Logistics
01.2017 - 01.2020

Bachelor of Science - Mechanical Engineering

University of Calgary
01.2014 - 04.2018

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DIEGO VASQUEZManager