Enthusiastic, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow, and excel.
Overview
5
5
years of professional experience
Work History
Sales Floor Supervisor
JCPenney
10.2024 - Current
Resolved escalated customer complaints professionally while maintaining company reputation.
Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
Ensured compliance with company policies and procedures among all team members while maintaining a positive work environment.
Assistant Store Manager
Dicks Sporting Goods
01.2020 - 10.2024
Maintained positive customer relationships by responding quickly to customer service inquiries.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Assisted in the recruitment, hiring, and onboarding process to build a high-performing team of sales associates.
Postal Support Employee
United States Post Office
04.2020 - 02.2021
Sorted mail according to size, shape, and destination.
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Provided service and sales to walk-in customers.
Used automated mail processing equipment to sort and collate mail.
Supported fellow employees in daily tasks, contributing to a collaborative and efficient workplace atmosphere.
Education
High School Diploma -
El Capitan High School
Merced, CA
06.2019
Skills
Problem Anticipation and Resolution
Hiring and Training
Policy Development and Enforcement
Assignment Delegation
Originality and Creativity
Coaching and Mentoring
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales Floor Supervisor
JCPenney
10.2024 - Current
Postal Support Employee
United States Post Office
04.2020 - 02.2021
Assistant Store Manager
Dicks Sporting Goods
01.2020 - 10.2024
High School Diploma -
El Capitan High School
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