Diego Gamboa
San Jose
Summary
Enthusiastic, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow, and excel.
Overview
5
5
years of professional experience
Work History
Sales Floor Supervisor
JCPenney
10.2024 - Current
- Resolved escalated customer complaints professionally while maintaining company reputation.
- Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
- Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
- Ensured compliance with company policies and procedures among all team members while maintaining a positive work environment.
Assistant Store Manager
Dicks Sporting Goods
01.2020 - 10.2024
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Assisted in the recruitment, hiring, and onboarding process to build a high-performing team of sales associates.
Postal Support Employee
United States Post Office
04.2020 - 02.2021
- Sorted mail according to size, shape, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Provided service and sales to walk-in customers.
- Used automated mail processing equipment to sort and collate mail.
- Supported fellow employees in daily tasks, contributing to a collaborative and efficient workplace atmosphere.
Education
High School Diploma -
El Capitan High School
Merced, CA06.2019
Skills
- Problem Anticipation and Resolution
- Hiring and Training
- Policy Development and Enforcement
- Assignment Delegation
- Originality and Creativity
- Coaching and Mentoring
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales Floor Supervisor
JCPenney
10.2024 - Current
Postal Support Employee
United States Post Office
04.2020 - 02.2021
Assistant Store Manager
Dicks Sporting Goods
01.2020 - 10.2024
High School Diploma -
El Capitan High School
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