Diego Del Palcio
Redding
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Sales Specialist
Verizon Wireless
03.2023 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
Sales Associate
TCC Verizon Wireless
03.2022 - 03.2023
- Built relationships with customers to encourage repeat business.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Operational Manager
Staples
08.2021 - 03.2022
- Improved team productivity through effective communication, training, and performance evaluations.
- Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
- Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
- Coordinated efforts among various departments to effectively manage resources and meet project deadlines consistently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Sales Associate
Staples
12.2020 - 08.2021
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
(REACH) River’s Edge Academy Charter School
Grants Pass, OR06.2020
Skills
- Relationship Building
- Client Relations
- Customer service and care
- Upselling and Cross Selling
- Inventory Maintenance
- Product and service knowledge
- Closing Techniques
Languages
Spanish
Native or Bilingual
Timeline
Sales Specialist
Verizon Wireless
03.2023 - Current
Sales Associate
TCC Verizon Wireless
03.2022 - 03.2023
Operational Manager
Staples
08.2021 - 03.2022
Sales Associate
Staples
12.2020 - 08.2021
High School Diploma -
(REACH) River’s Edge Academy Charter School
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