Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diego Del Palcio

Redding

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

4
4
years of professional experience

Work History

Sales Specialist

Verizon Wireless
03.2023 - Current
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Provided first-rate service to all customers and potential customers.

Sales Associate

TCC Verizon Wireless
03.2022 - 03.2023
  • Built relationships with customers to encourage repeat business.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Operational Manager

Staples
08.2021 - 03.2022
  • Improved team productivity through effective communication, training, and performance evaluations.
  • Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
  • Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
  • Coordinated efforts among various departments to effectively manage resources and meet project deadlines consistently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Sales Associate

Staples
12.2020 - 08.2021
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

High School Diploma -

(REACH) River’s Edge Academy Charter School
Grants Pass, OR
06.2020

Skills

  • Relationship Building
  • Client Relations
  • Customer service and care
  • Upselling and Cross Selling
  • Inventory Maintenance
  • Product and service knowledge
  • Closing Techniques

Languages

Spanish
Native or Bilingual

Timeline

Sales Specialist

Verizon Wireless
03.2023 - Current

Sales Associate

TCC Verizon Wireless
03.2022 - 03.2023

Operational Manager

Staples
08.2021 - 03.2022

Sales Associate

Staples
12.2020 - 08.2021

High School Diploma -

(REACH) River’s Edge Academy Charter School

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Diego Del Palcio