Diego Rosa
North York
Summary
I am a recent Kinesiology and Physical Education graduate from the University of Toronto eager to use my strong community service experiences and communication skills to provide outstanding service to a range of clients. I am keen to develop new skills to complement my studies and progress in the athletics and fitness industries. I am excited to step my foot deeper into Fitness and Performance department at the University of Toronto by providing only the most professional services in anything I do.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fitness & Performance Lead SCC Facilitator
University Of Toronto
05.2024 - Current
- Provide on-sight oversight and support to a team of SCC facilitators in performing the full scope of their duties, while providing real time shift coverage of SCC Facilitators.
- Responsible for implementing and following equipment cleaning schedule, equipment safety inspections, and reporting.
- Support with inventory management and maintenance.
- Actively lead the facilitation of the health and safety of spaces and members, including space cleanliness and tidiness, equipment usage, and first aid emergency responding, and injury/incident reporting.
- Accurately record participation data and other statistics/feedback as instructed.
- All while upholding the upmost professional customer service to align with the F&P program.
Goodlife Fitness
Fit4Less Host
12.2021 - Current
- Provided exceptional customer service to current and potential clients, while answering and directing inquires regarding services.
- Skilled at working independently and collaboratively in a team environment by providing support and guidance.
- Carried out equipment safety inspections while enforcing an overall safe environment.
- Kept entire club facility clean, and reinforced proper cleanliness standards everyday.
- Always self-motivated, with a strong sense of personal responsibility to uphold company standards.
Equinox
Front Desk Associate
07.2021 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Goodlife Fitness
Fit4Less Host
06.2020 - 07.2021
Baskin Robbins
Store Clerk
05.2017 - 06.2020
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Kinesiology
University of Toronto
Toronto, ON11.2023
High School Diploma -
Brebeuf College School
Toronto, ON06.2019
Skills
- Critical Thinking
- Self-Motivated
- Team Oriented
- Excellent Communication
- Active Listening
- Analytical and Critical Thinking
Certification
- CPT - Certified Personal Trainer (CANFITPRO)
- Canadian Red Cross - Certified in Standard First Aid & CPR/AED level C
Timeline
Fitness & Performance Lead SCC Facilitator
University Of Toronto
05.2024 - Current
Goodlife Fitness
Fit4Less Host
12.2021 - Current
Equinox
Front Desk Associate
07.2021 - 12.2021
Goodlife Fitness
Fit4Less Host
06.2020 - 07.2021
Baskin Robbins
Store Clerk
05.2017 - 06.2020
Bachelor of Kinesiology
University of Toronto
High School Diploma -
Brebeuf College School