Diego Rivera
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Canada Computers
03.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines with head office.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Sales Department Lead
Canada Computers
07.2021 - 02.2022
- Attended monthly sales meetings and quarterly sales training.
- Offered extended protection and replacement plans on electronic items such as computer parts, pre-built computers, laptops, monitors, televisions, appliances, etc. to customers.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Retail Sales Associate
SoftMoc
03.2020 - 08.2021
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Managed efficient cash register operations.
- Greeted customers and helped with product questions, selections, and purchases.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Helped customers complete purchases, locate items, and join reward programs.
Chief Financial Officer
TrashTalk
10.2019 - 03.2021
- Oversaw budgets, payroll, and accounts payable and receivable.
- Devised benchmarks to align goals and strategies with underlying financials.
- Conducted detailed analysis of company financial information and oversaw preparation of related reports.
- Developed future financial plans to inform critical decision-making related to spending cuts and timing planned business investments.
- Oversaw accounts payable and receivable to track income and expenditures, drive statutory compliance and provide quantitative financial information.
- Conducted detailed analysis of company financial information to drive internal and external financial reporting, stewardship of company assets and ownership of cash management.
Stock Manager
Call It Spring
08.2018 - 11.2019
- Conducted research to address shipping errors and packaging mistakes.
- Integrated warehouse operations with existing and new business processes.
- Censor-tagged merchandise to help deter theft and maximize sales of merchandise.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Construction Worker
Woodland Concrete Renovations
04.2018 - 09.2018
- Assisted with basic carpentry work such as installing wooden crown molding.
- Operated power equipment to move materials and promote job efficiency.
- Assembled and disassembled scaffolding and ladders to guarantee safety of workers while performing tasks at heights.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Gathered and disposed of worksite debris to remove safety hazards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted with successful, time-sensitive renovations of various structures.
- Measured dimensions of finished pieces for conformance to specifications.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Worked with contractors and other tradespeople to meet project specifications and deadlines.
- Dug trenches and set up forms to specified requirements for concrete pours.
Crew Trainer
McDonald's
08.2015 - 04.2017
- Trained and mentored new personnel hired to fulfill various roles.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Prepared training manuals for new employees and kitchen positions according to strict company guidelines and protocols.
- Followed procedures for safe food preparation, assembly, and presentation.
- Maintained standards of customer service during high-volume and fast-paced operations.
- Communicated clearly and positively with coworkers and management.
- Assisted management with inventory control.
Education
Diploma of College Studies - Social Sciences With Commerce
John Abbott College
Sainte-Anne-de-Bellevue, QC07.2019
Skills
- Department Operations
- Order Management
- Customer Service and Assistance
- Team Leadership
- Inventory Merchandising
- Active Listening
- POS Terminal Operation
- Microsoft Dynamics
- Advertising Strategy
- Financial Recordkeeping
- Technical and Computer Proficiency
- Strategic Business Initiatives
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I think that only daring speculation can lead us further and not accumulation of facts.
Albert Einstein
Timeline
Assistant Store Manager
Canada Computers
03.2022 - Current
Sales Department Lead
Canada Computers
07.2021 - 02.2022
Retail Sales Associate
SoftMoc
03.2020 - 08.2021
Chief Financial Officer
TrashTalk
10.2019 - 03.2021
Stock Manager
Call It Spring
08.2018 - 11.2019
Construction Worker
Woodland Concrete Renovations
04.2018 - 09.2018
Crew Trainer
McDonald's
08.2015 - 04.2017
Diploma of College Studies - Social Sciences With Commerce
John Abbott College
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