Diego Ortega

• Followed company policies, good manufacturing procedures and quality system regulations to drive product integrity and quality control.
• Practiced safe work habits by adhering to safety procedures and guidelines.
• Used hand and pneumatic assembly tools to complete work.
• Performed quality assurance tests on products for conformance with specifications.
• Disposed of excess materials and waste to keep workspaces organized.
• Stored products and materials in correct locations to reduce item losses.

General construction work. Demolition, remodeling, basic electrical, plumbing, framing, painting and dry wall work.

• Responded quickly to meet customer needs and resolve problems.
• Conducted staff meetings to relay general information or to address specific topics.
• Recorded transactions in QuickBooks or Excel spreadsheets for documentation purposes.
• Troubleshot minor problems and reported larger technical issues.
• Participated in ongoing training to enhance own job skills and knowledge.
• Assisted with new hire orientation and employee training.
• Met deadlines while maintaining high-quality deliverables.
• Identified ways to improve efficiency in finance operations and implemented process changes.
• Experienced with social media and communications platforms.
• Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
• Worked with coworkers to complete tasks.

• Adhered to quality and service standards to support operational goals.
• Prepared checks for invoice settlement with vendors or suppliers.

• Evaluated employee performance, recommending personnel for promotion, transfer, or dismissal.
• Created and disseminated employee schedules to keep shifts properly staffed.
• Implemented corrective plans to improve customer service experience.
• Provided and attended workplace training on improving customer service practices.
• Communicated with customers in person and by phone to promote issue resolution and good customer service.
• Monitored progress of ongoing projects and determined necessary steps.
• Supervised daily office operations and addressed any workplace inconsistencies or issues.
• Delegated tasks to employees to effectively complete projects.
• Upheld established policies and procedures for maximum workplace efficiency.