Diego Ochoa
Edmonton,Canada
Summary
Dynamic and dedicated professional with extensive experience in the hospitality, food and education industry, specializing in exceptional customer service and operational efficiency. Proven ability to foster strong working relationships with colleagues and management, enhancing team collaboration and overall guest satisfaction. Eager to expand knowledge across diverse areas while continuously acquiring new skills to contribute effectively to organizational success. Committed to building a professional career through dedication, adaptability, and a passion for excellence in service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server/Bartender
Cineplex
09.2024 - Current
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Used good communication skills to reduce guest dissatisfaction.
- Memorized menu to help diners make informed meal choices.
- Greeted and accommodated guests, building positive experience from first interaction.
- Carry food and drink trays to guest.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Solve guest concern and questions about menu or about specials for the night.
Fan Experience Host
OEG
08.2022 - 12.2024
- Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints.
- Built positive relationships with regulars to ensure their loyalty to the establishment.
- Conversed with members and guests in outgoing and friendly manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Welcome large volume of guests and improved overall customer service.
- Work with housekeeping and maintenance staff to address and resolve building and venue related issues.
- Maintained knowledge of local activities and events to educate and inform guests on options.
Supervisor
Rexall Pharmacy
11.2018 - 07.2022
- Greeted each customer and helped in finding requested items, helping boost customer satisfaction.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem solving and interpersonal skills to resolve conflicts.
- Monitored sales floor to identify customers in need of assistance, merchandise replenishment and possible theft.
- Dealt with customer complaints and rectified product and service issues.
- Counted/balanced cash and registers as well as imputing invoices and paper work.
- Completed opening mid-day and closing operations to maintain highest standards daily.
- Placed special orders or had delivery from other stores to get desired products.
Food and Beverage Attendant
Cineplex
10.2017 - 09.2018
- Developed knowledge of food and beverage products and services.
- Applied excellent communication skills when interacting with customers and coworkers alike.
- Restocked food and beverage items throughout the shift.
- Excelled at operating cash registers, processing payments, and providing change accurately.
- Followed food and safety regulations pertaining to sanitation, food handling and storage.
- Completed opening and closing shift tasks by following company guidelines.
- Kept workstation and customer areas clean and well-organized.
- Resourcefully solved customer complaints in a professional manner by offering solutions or alternatives.
Food Service Worker
A&W
08.2016 - 10.2017
- Maintained cleanliness of work area including counters, tables, shelves, grills, fryers, ovens and refrigeration equipment.
- Developed strong interpersonal skills while interacting with customers and coworkers in a fast-paced environment.
- Performed daily closing and opening tasks such washing dishes, packing and refrigerating leftovers, and mopping floor.
- Delivered food orders to customers in a timely manner.
- Worked fast and efficient in fast paced situations and lunch and dinner rushes.
- Prepared food items quickly and efficient to customer specific asks and likings.
- Operated front and drive thru tills as well as grill and fryers.
- Effectively communicated with kitchen staff regarding any discrepancies between order tickets and actual orders.
Education
Bachelor of Arts (B.A.) - Psychology
Concordia University of Edmonton
Skills
- Service excellence
- Effective at managing multiple tasks
- Effective team collaborator
- Supervisor Experience
- Reliability
- Composed under pressure
- Second Language
- Effective time management
- Reliable commitment to tasks
- Analytical problem-solving
Languages
Spanish Bilingual
French
Limited Working
Certification
- AGLC ProServe
- AGLC Protect
- First Aid & CPR/AED Level C
Timeline
Server/Bartender
Cineplex
09.2024 - Current
Fan Experience Host
OEG
08.2022 - 12.2024
Supervisor
Rexall Pharmacy
11.2018 - 07.2022
Food and Beverage Attendant
Cineplex
10.2017 - 09.2018
Food Service Worker
A&W
08.2016 - 10.2017
Bachelor of Arts (B.A.) - Psychology
Concordia University of Edmonton
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