Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diego Miranda

Chula Vista

Summary

Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.

Overview

4
4
years of professional experience

Work History

Call Coordinator

Infinity Smiles
03.2023 - 07.2023
  • Escalated complex matters to management to request information or appropriate action to resolve.
  • Answered inbound customer service calls to assist with questions, concerns or problems.
  • Acted as first point of contact and set appointments for prospective clients.

Management Intern

El Palace Hotel Barcelona
08.2022 - 01.2023
  • Month internship where I learned the in’s and out’s of different hotel departments and how to properly handle difficult situations under pressure.
  • Participated in sales meetings and presentations to gain knowledge and insight.

Door to Door Sales Man

Auto Flash Detail
07.2019 - 07.2021
  • Traveled by foot or automobile to deliver or sell merchandise or services.
  • Greeted customers and assessed needs to recommend suitable services.

Education

BBA - Business in Hotel Management

Les Roches Marbella University Online
02.2025

High School Diploma -

Missouri Military Academy
07.2021

Skills

  • Management
  • Leadership
  • Microsoft
  • Opera proficient
  • Interdepartmental Communication
  • Records Management Systems

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Portuguese
Intermediate (B1)

Timeline

Call Coordinator

Infinity Smiles
03.2023 - 07.2023

Management Intern

El Palace Hotel Barcelona
08.2022 - 01.2023

Door to Door Sales Man

Auto Flash Detail
07.2019 - 07.2021

BBA - Business in Hotel Management

Les Roches Marbella University Online

High School Diploma -

Missouri Military Academy

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Diego Miranda