Diego Miranda
Chula Vista
Summary
Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.
Overview
4
4
years of professional experience
Work History
Call Coordinator
Infinity Smiles
03.2023 - 07.2023
- Escalated complex matters to management to request information or appropriate action to resolve.
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Acted as first point of contact and set appointments for prospective clients.
Management Intern
El Palace Hotel Barcelona
08.2022 - 01.2023
- Month internship where I learned the in’s and out’s of different hotel departments and how to properly handle difficult situations under pressure.
- Participated in sales meetings and presentations to gain knowledge and insight.
Door to Door Sales Man
Auto Flash Detail
07.2019 - 07.2021
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Greeted customers and assessed needs to recommend suitable services.
Education
BBA - Business in Hotel Management
Les Roches Marbella University Online
02.2025
High School Diploma -
Missouri Military Academy
07.2021
Skills
- Management
- Leadership
- Microsoft
- Opera proficient
- Interdepartmental Communication
- Records Management Systems
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Portuguese
Intermediate (B1)
Timeline
Call Coordinator
Infinity Smiles
03.2023 - 07.2023
Management Intern
El Palace Hotel Barcelona
08.2022 - 01.2023
Door to Door Sales Man
Auto Flash Detail
07.2019 - 07.2021
BBA - Business in Hotel Management
Les Roches Marbella University Online
High School Diploma -
Missouri Military Academy
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