Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Diego Lo Giacco

Toronto,Canada

Summary

Personable and highly organized, with keen eye for detail and proactive approach to problem-solving. Developed skills in fast-paced retail and service environment, focusing on data analysis, vendor and customer relations, and inventory management. Seeking to transition into new field, leveraging strong foundation in organizational and analytical skills. Aims to contribute to dynamic team and drive impactful results through efficient processes and strategic partnerships.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Barista

Sam James Coffee Bar
09.2021 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Assistant Buyer, Sales Representative

Fathom Boards
12.2018 - 04.2020
  • Reviewed purchasing trends and forecast demand for inventory planning and replenishment.
  • Assisted in developing seasonal buying plans, ensuring optimal merchandise assortment to meet customer demands.
  • Participated in trade shows and industry events to establish new vendor connections and expand product offerings.
  • Analyzed sales trends and adjusted purchasing strategies accordingly, maximizing profitability and minimizing overstock issues.

Barista

Arvo Coffee & Wine
05.2021 - 09.2021
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Manager

Espresso Post
08.2015 - 03.2020
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Alternated training methods for new hires to diversify instruction and strengthen learning opportunities.

Server/Bartender/Support

Bent Taco
06.2018 - 12.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Skills

  • Self Directed
  • Effective team leader
  • Collaborative team player
  • Organization skills
  • Task Prioritization
  • Time Management
  • Exceptional customer service
  • Adaptable to change
  • Effective multitasker

Certification

  • G Level Drivers License
  • Working at Heights Certification
  • Smart Serve Certification

Timeline

Barista

Sam James Coffee Bar
09.2021 - Current

Barista

Arvo Coffee & Wine
05.2021 - 09.2021

Assistant Buyer, Sales Representative

Fathom Boards
12.2018 - 04.2020

Server/Bartender/Support

Bent Taco
06.2018 - 12.2019

Manager

Espresso Post
08.2015 - 03.2020

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Diego Lo Giacco