Diego Lara
Lawndale
Summary
Dynamic Hospitality Professional with a strong track record of delivering exceptional guest experiences through superior customer service and effective problem-solving skills. Recognized for high productivity and efficient task execution, with expertise in time management, communication, and teamwork. Aiming to leverage these competencies to enhance operational success and guest satisfaction in a challenging role.
Overview
4
4
years of professional experience
Work History
Shop Manager and Head Detailer
Genuine Detail
Lawndale
08.2022 - Current
- Manage customer service communications, providing timely, and effective solutions.
- Oversee the daily operations and management of the shop.
- Apply detailing techniques, including color sanding, polishing, and rotary buffing.
- Manage payment processing systems, and oversee financial transactions.
- Implement strategies to increase sales and profitability of the shop.
Operations Advisor
Tesla
Long Beach
09.2023 - 08.2024
- Accountable for managing customer service interactions, and ensuring a positive customer experience.
- Streamlining and optimizing operational processes to enhance store productivity and efficiency.
- Assisted in customer education by providing guidance on the fundamentals of operating their new vehicle.
- Responsible for transporting new vehicles from the dealership lot to the storefront location in Long Beach
- Advanced detailing techniques, including color sanding, polishing, and rotary buffing.
Takeout, Host, Busser, Expo, Pizza Cook, Server, Pantry Cook
California Pizza Kitchen
Manhattan Beach
06.2021 - 12.2023
- Responsible for overseeing customer service interactions, ensuring the delivery of exceptional service, and a positive customer experience.
- Assisting in the preparation and presentation of food to meet customer specifications.
- Managing cashier operations and overseeing financial transactions with accuracy and efficiency.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Education
High School Diploma -
Opportunities for Learning
Los Angeles03.2022
Skills
- Professional
- Diligent Team Member
- Effective Communication
- Bilingual Proficiency: Spanish and English
- Punctual
- Strong Self-Discipline
- Skilled in Operating Point-of-Sale Systems
- Proficient in Technology
- Customer Support Expertise
Timeline
Operations Advisor
Tesla
09.2023 - 08.2024
Shop Manager and Head Detailer
Genuine Detail
08.2022 - Current
Takeout, Host, Busser, Expo, Pizza Cook, Server, Pantry Cook
California Pizza Kitchen
06.2021 - 12.2023
High School Diploma -
Opportunities for Learning
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