Summary
Overview
Work History
Education
Skills
Timeline
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Diego Johnson

Los Angeles

Summary

Dynamic Assistant Store Manager with a proven track record at Palace Skateboards, excelling in team leadership and customer relationship building. Known for effectively resolving escalated issues and fostering a loyal clientele, driving repeat business. Adaptable and fashion-driven, with strong initiative in high-pressure environments.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Palace Skateboards
08.2022 - Current
  • Worked collaboratively with team during weekly high traffic launches.
  • Forged relationships with high profile clientele.
  • Rotated merchandise and displays to feature new products.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Resolved escalated customer issues effectively.
  • Trained new hires on store protocols.
  • Managed opening and closing procedures.

Sales Associate

Undefeated
09.2018 - 08.2022
  • Worked high stress shoe releases at the height of sneaker reselling era.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise on website.


Education

High School Diploma -

John Marshall
Los Angeles, CA
06-2018

Skills

  • Team building and leadership
  • Reliable under pressure
  • Motivated and hardworking
  • Adaptable to dynamic situations
  • Fashion driven and aware
  • Building relationships with the community

Timeline

Assistant Store Manager

Palace Skateboards
08.2022 - Current

Sales Associate

Undefeated
09.2018 - 08.2022

High School Diploma -

John Marshall

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Diego Johnson