Diego Argel Arriaga Cedillo
Laval,QC
Summary
After three years of dedicated service as a Customer Service Representative, I am eager to transition into a role that aligns more closely with my professional aspirations. My journey in customer service has been invaluable, honing my adaptability, active listening, and articulate communication skills. Now, I am poised to leverage these strengths in a new capacity where I can continue to grow and make a meaningful impact.
Overview
6
6
years of professional experience
Work History
Cook
Uniburger
09.2022 - Current
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Bilingual Customer Service Representative
Amazon
03.2021 - 02.2022
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
Bilingual Customer Service Representative
Atento
04.2019 - 07.2020
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Gym Staff Member
ICYCLE
08.2018 - 12.2018
- Enforced rules and held customers accountable for not following gym regulations.
- Sold memberships and personal training sessions to new customers.
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
- Assessed staff needs and offered assistance with checking in patrons during busy times.
Education
Aviation Certificate - Commercial Aviation
Academy of Aeronautics
Montreal, QC2025
High School Diploma -
Colegio El Roble
Mexico City 07.2017
Skills
- Customer Service
- Organization
- Order Verification
- New Hire Training
- Fluent Bilingualism
- Customer Support
- Call center experience
- Payment Processing
- Account Management
- Teamwork and Collaboration
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Cook
Uniburger
09.2022 - Current
Bilingual Customer Service Representative
Amazon
03.2021 - 02.2022
Bilingual Customer Service Representative
Atento
04.2019 - 07.2020
Gym Staff Member
ICYCLE
08.2018 - 12.2018
Aviation Certificate - Commercial Aviation
Academy of Aeronautics
High School Diploma -
Colegio El Roble
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