Summary
Overview
Work History
Education
Skills
Certification
Languages
Education and Training
Timeline
Generic

LEE SOYOUNG

Toronto,ON

Summary

Dynamic professional with extensive experience in customer service and equipment operation, notably at CGV. Proven ability to train staff effectively while enhancing service quality. Skilled in espresso machine operation and cash handling, consistently delivering exceptional customer experiences and fostering a positive team environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

CAST MEMBER

CGV
SEOUL, YONGSANGU
04.2021 - 09.2024
  • Operated a variety of machinery and tools safely and efficiently.

Barista

TWOSOMEPLACE
SEOUL, MAPOGU
07.2020 - 02.2021
  • Trained new staff members on operating espresso machines, frothing milk, making specialty drinks and following proper safety procedures.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.

Server

KOREAN RESTAURANT
DUBLIN
12.2019 - 03.2020
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Maintained records of transactions made during shift as required by law or company policy.

Barista

COFFEE BEAN
SEOUL, MAPOGU
03.2019 - 09.2019
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.

Education

Master of Arts - STAGE PRODUCTION

OSAN UNIVERSITY
OSAN KYUNGKIDO
04-2014

Skills

  • Equipment operation
  • Espresso machine operation
  • Customer service
  • Employee training
  • Cash handling
  • Order management

Certification

  • smart server

Languages

1,2,2

Education and Training

other

Timeline

CAST MEMBER

CGV
04.2021 - 09.2024

Barista

TWOSOMEPLACE
07.2020 - 02.2021

Server

KOREAN RESTAURANT
12.2019 - 03.2020

Barista

COFFEE BEAN
03.2019 - 09.2019

Master of Arts - STAGE PRODUCTION

OSAN UNIVERSITY

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LEE SOYOUNG