Didimus Aaron Daniel

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to the manager.
• Updated account information to maintain customer records.
• Responded to customer requests for products, services, and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Maintained high standards of customer service in high-volume, fast-paced operations.
• Consistently provided friendly service to promote better customer engagement.
• Handled cash and processed payments, sorting bills, and maintaining records of transactions.
• Trained new employees and volunteers to operate cash register and properly prepare food.
• Used traditional methods to keep running inventory of supplies.
• Identified team weak points and implemented corrective actions to resolve concerns.

• Assisted with special events and programs.
• Maintained clean, neat, and operational facilities to serve program needs.
• Used strong interpersonal communication skills to convey information to others.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Represented organization positively and professionally while providing community with much-needed services.

• End to end management of the inbound/outbound lead generation.
• Meeting with international and domestic clients to understand their requirements.
• Providing digital marketing solutions based on client requirements.
• Collaborated with senior management on new initiatives to build confidence.
• Gained knowledge in the analytical section of digital marketing.

• Participated in workshops and presentations related to projects to gain knowledge.
• Interacted with customers by phone, email, or in-person to provide information.
• Explored new technologies and approaches to streamline processes.
• Provided project progress updates and proposed solutions to issues.
• Supported with creating project marketing materials to promote services.
• Developed and updated tracking spreadsheets for process monitoring and reporting.