Didier Chavez
Laval,Quebec
Summary
Proven track record in enhancing customer satisfaction, notably at Air Canada, through expert problem-solving and exceptional customer communication. Demonstrated ability to manage high-stress situations with professionalism, significantly improving loyalty and repeat business. Skilled in telephone etiquette and team collaboration, ensuring operational excellence and a positive customer experience.
Overview
22
22
years of professional experience
Work History
Contractor
Marc Miron
Laval, QC
04.2022 - Current
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
Clerk
IGA
Laval, QC
10.2021 - 11.2022
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Customer Service Representative
Air Canada
Montreal, QC
10.2016 - 11.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Vox Data
Montreal, QC
09.2015 - 04.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Bank of Montreal
Montreal, QC
01.2006 - 07.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Protocol
Montreal, QC
01.2003 - 12.2005
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School
El Pacifico
Chimbote, Peru 1997
Skills
- Telephone Etiquette
- Customer Satisfaction
- Customer Communication
- Problem-Solving
- Flexible and Adaptable
- Organizational Skills
- Team Collaboration
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Contractor
Marc Miron
04.2022 - Current
Clerk
IGA
10.2021 - 11.2022
Customer Service Representative
Air Canada
10.2016 - 11.2020
Customer Service Representative
Vox Data
09.2015 - 04.2016
Customer Service Representative
Bank of Montreal
01.2006 - 07.2015
Customer Service Representative
Protocol
01.2003 - 12.2005
High School
El Pacifico