DIDEM ERDEM
Vaughan,ON
Summary
Results-driven Visual Manager with expertise in visual merchandising and customer engagement. Developed impactful marketing strategies that enhanced brand identity and fostered collaboration. Leveraged CRM systems to drive sales performance and improve customer satisfaction through effective communication and problem-solving.
Overview
15
15
years of professional experience
Work History
Sales Associate
H&M
Mississauga
07.2024 - 07.2025
- Facilitated positive shopping experiences for customers in women's department through attentive assistance and product knowledge.
- Organized and maintained department cleanliness, enhancing visual merchandising to attract customer engagement.
- Prepared and organized new merchandise for sales floor, ensuring efficient stockroom processes to support timely product availability.
- Processed returns, exchanges, and refunds in accordance with company policies.
Brand Associate
Old Navy
Burlington
04.2024 - 07.2024
- Developed and implemented marketing strategies that enhanced brand awareness and fostered customer loyalty.
- Assisted customers with product selection and delivered informative insights about the brand.
- Delivered outstanding customer service during every interaction.
- Organized and optimized sales floor displays to elevate product visibility.
- Handled cash register transactions accurately and efficiently.
Customer Experience Specialist
Teknasyon
Istanbul
07.2021 - 12.2023
- Provided technical support for Getcontact and Findnow applications, resolving issues related to membership cancellations/refunds and guiding users on application usage.
- Developed strategies to resolve challenging customer situations, improving overall customer satisfaction.
- Documented customer interactions, transactions, and feedback to track patterns and inform service improvements.
- Researched customer needs and preferences, delivering insights to management for service enhancement.
- Suggested improvements to service quality based on analysis of customer feedback, contributing to enhanced customer experience.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Call Center Representative
Apple / Teleperformance
Istanbul
05.2020 - 07.2021
- Completed technical support training at Apple and assisted iPhone users in a call center environment, ensuring effective resolution of inquiries.
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Handled high call volumes while ensuring adherence to quality service standards, contributing to customer satisfaction.
- Leveraged communication skills to actively listen to customers and deliver tailored solutions, improving their satisfaction with support.
- Adhered to procedures during customer calls to ensure consistent service delivery.
- Troubleshot technical issues and resolved inquiries for customers, significantly enhancing their overall experience.
Sales Representative
H&M
Istanbul
12.2017 - 07.2019
- Executed sales consultant duties in Women, Divided, and Men departments at H&M, managing cashier responsibilities during peak customer traffic.
- Communicated product features, advantages and benefits to customers.
- Cultivated strong customer relationships and networks within designated sales territory to enhance customer loyalty.
- Maintained up-to-date knowledge of product and industry information, ensuring accurate and relevant catalogs and services for customers.
- Attended scheduled training sessions and department meetings to build expertise.
- Adapted to and remained flexible in changing, fast-paced work environment.
Sales Representative
Inditex/ Zara
Istanbul
07.2014 - 08.2017
- Executed sales and cashier duties across Women's, Basic, and Trafaluc departments, contributing to operational efficiency and enhancing customer satisfaction.
- Provided exceptional customer service by effectively addressing client inquiries and resolving issues.
- Recommended, selected, and assisted in locating merchandise based on customer needs and desires.
- Managed sales floor activities by greeting customers, assisting with purchases, stocking shelves, and maintaining inventory accuracy to support sales goals.
- Responded to customer inquiries about store policies and merchandise details.
- Arranged and displayed merchandise strategically to promote sales and enhance customer engagement.
Professional Dancer
Fire of Anatolia
Istanbul
05.2010 - 06.2014
- Mastered intricate choreography sequences swiftly, improving overall performance readiness for productions.
- Collaborated with dancers in group numbers, fostering cohesive and impactful performances.
- Cultivated professional relationships with performers and choreographers, enhancing learning experiences.
Education
Bachelor of Arts - Department of Prehistory
Istanbul University
Istanbul01-2019
Skills
- Sales and upselling
- Customer relationship management (CRM)
- Visual merchandising
- POS system operation
- Technology utilization
- Marketing strategies
- Problem solving
- Conflict resolution techniques
- Effective communication
- Able to handle customer interactions and potential issues
- Collaborative environments
- High-energy attitude
Timeline
Sales Associate
H&M
07.2024 - 07.2025
Brand Associate
Old Navy
04.2024 - 07.2024
Customer Experience Specialist
Teknasyon
07.2021 - 12.2023
Call Center Representative
Apple / Teleperformance
05.2020 - 07.2021
Sales Representative
H&M
12.2017 - 07.2019
Sales Representative
Inditex/ Zara
07.2014 - 08.2017
Professional Dancer
Fire of Anatolia
05.2010 - 06.2014
Bachelor of Arts - Department of Prehistory
Istanbul University