DICODA EVANS
Lab Technician
Brampton,ON
Summary
Dedicated professional skillful in sample collection, data recording and instrument calibration. Resourceful and adaptable individual with extensive experience developing and conducting experiments to document results for studies. Comfortable handling complex issues, meeting strict deadlines and adjusting to rapidly changing conditions.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Lab Assistant
Antech Diagnostic Canada
Mississauga, Ontario
1 2021 - 1 2023
- Studied characteristics, habits, and life cycles of animal parasites, such as protozoans, tapeworms, roundworms, and other parasitic organisms
- Investigated modes of transmission from host to host
- Organized ad storing samples in accordance with all safety and other requirements to ensure safety of personnel and integrity of sample
- Recording tests and analyses and then reporting results
- Cleaned and maintained lab equipment, including recalibration of equipment
- Maintained equipment records and daily work logs
- Stayed current on technical and scientific advances in field
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Prepared 50 specimens for testing and analysis daily
Quality Assurance, Trainer & Call Associate
Amazon Call Centre
Kingston, Jamaica
01.2016 - 01.2019
- Answered phone calls, planed events, scheduled meetings and appointments
- Respond to inquiries by determining clients need and providing them with appropriate resource or transferring calls to necessary staff or department; while resolving customer complaints
- Achieved consistent high-quality outcomes by collaborating with other department to integrate QA principles throughout organization.
- Provided coaching and mentoring to employees.
- Handle customer complaints and ensure customer satisfaction.
- Collaborated with management to establish company-wide goals for quality assurance excellence.
- Managed high-stress situations calmly, defusing tense conversations with empathy and professionalism.
Education
Diploma - Medical laboratory technician
Anderson College
Mississauga, ON 04.2024 - Current
Bachelor Degree - Biochemistry
University of The West Indies
Kingston, Jamaica 09.2014 - 07.2017
Skills
Customer service
Quality Control Procedures
File Management
Hazardous waste disposal
Advanced word processing
Time management
Lab equipment calibration
Analytic and critical thinking
Attention to detail
Lab testing and reporting
Safe specimen handling
Data Analysis
Awardsandacknowledgements
Cardiopulmonary Resuscitation (CPR)
Timeline
Diploma - Medical laboratory technician
Anderson College
04.2024 - Current
Quality Assurance, Trainer & Call Associate
Amazon Call Centre
01.2016 - 01.2019
Bachelor Degree - Biochemistry
University of The West Indies
09.2014 - 07.2017
Lab Assistant
Antech Diagnostic Canada
1 2021 - 1 2023
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