Dicky Wan
Union City
Summary
Dynamic and results-driven professional with a proven track record at the United States Post Office, excelling in customer service and time management. Successfully implemented strategies that enhanced customer satisfaction and streamlined inventory processes, showcasing strong attention to detail and effective communication skills. Committed to delivering exceptional service and fostering customer relationships.
Overview
36
36
years of professional experience
Work History
Lead Sale and Services Associate
United States Post Office
04.1987 - 09.2023
- Assist and suggest customers mailing parcels, sell stamps and money orders and resolve complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with customers, facilitating effective communication across customer service.
Education
Associate of Arts - Real Estate
San Francisco State University
San Francisco, CA06-1988
Skills
- Customer service
- Time management
- Attention to detail
Languages
Burmese
Professional Working
Cantonese
Limited Working
Mandarin
Limited Working
Timeline
Lead Sale and Services Associate
United States Post Office
04.1987 - 09.2023
Associate of Arts - Real Estate
San Francisco State University
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