Dickson E. Dimaano
Airdrie,AB
Summary
Dedicated Customer Service Representative with a strong background in client relationship management. Skilled in fostering customer satisfaction and driving business growth through effective communication and collaboration. Committed to enhancing client experiences and supporting team success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative CL 215/415 Water Bomber
De Havilland Aircraft of Canada Ltd.
Calgary, Canada
06.2013 - Current
- Handling customer support for RFQ, purchase order and follow up request.
- Resolved initial problems within defined guidelines and escalated more complex issues.
- Demonstrated commitment to addressing customer needs and providing effective solutions.
- Responsible for accurate inventory of aircraft parts in the warehouse.
- Performed inventory analysis to ensure 100% accountability of all items in stock.
- Reported and documented all discrepancies and violations to maintain accountability.
- Served as primary liaison for parts needed for customer orders, aircraft production, and AOG situations.
- Proficient of receiving parts, sale order, IBT in and out and shipping.
- Make sure all parts are available upon request from the warehouse.
- Provided essential support to team members in various tasks.
- Acted as main contact for Quality Control department regarding parts inspection, quarantine, and return processes.
- Provide proper training/safety for the newly hired personnel in inventory control procedures.
Education
Diploma - Aircraft Maintenance Engineer Cat. “M”
BCIT
Vancouver, BC01-2010
Diploma - Aircraft Maintenance Engineer Cat. “M”
PhilSCA
Philippines01-2003
Skills
- Written communication
- Problem analysis
- Organizational skills
- Customer service orientation
- Works under pressure
- Fast-paced adaptability
- Ability to compile information
- Report preparation
- Multitasking
- Punctuality
- Reliability
- Initiative
- Computer skills
- MS Office applications
- Data visualization tools
- Technical documentation comprehension
- Inventory management
- Product tracking
- Safety compliance knowledge
- Mechanical assembly
- Independent work
- Team collaboration
- Troubleshooting techniques
- Software proficiency
- Fast data entry
Certification
- Red pass Holder / Airside Access, 2022
- Level A CPR/AED First responder, 2020
- WHMIS Viking Air LTD., 2014
- Forklift Licensed SDCB: Class Type: 1, 4 & 5, 2013
- Aircraft Maintenance Engineer Cat. “M” Diploma, 2010
- Human Performance Factors for Elementary Work and Servicing Initial Training, 2010
- Aeronautical Radio Operator, 2010
- Food Safe Level 1, 2004
References
Available on request.
Timeline
Customer Service Representative CL 215/415 Water Bomber
De Havilland Aircraft of Canada Ltd.
06.2013 - Current
Diploma - Aircraft Maintenance Engineer Cat. “M”
BCIT
Diploma - Aircraft Maintenance Engineer Cat. “M”
PhilSCA