Dickshat K
Abbotsford,BC
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Supervisor
4refuel
Surrey , BC
12.2023 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Responsible for appropriate staff levels to meet requirements of the department
- Assists with recruitment, hiring, terminations and performance management, as needed
- Manage the morale in the department by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers
- Develop and implement strategies around improving the financial performance of the department
- Update work orders with appropriate information to provide information more quickly and easily to Customers
- Examines reports (e.g., inventory, sales and daily reports) to determine the operational activities of the company and ensure optimum performance.
Team Lead
4refuel
01.2021 - 11.2023
- Ensured timely delivery of fuel to customers' sites.
- Maintained records and logs of deliveries, including odometer readings, fuel usage, and other important information.
- Loaded and unloaded fuel tanks onto truck according to safety regulations.
- Performed preventative maintenance on the truck such as changing oil and checking fluid levels.
- Coordinate with vendors to resolve accident and maintenance issues.
- Coordinates with operations leadership to ensure vehicle availability.
- Works with operations leadership and vendors to ensure that assets meet regulatory.
- inspection/certification requirements.
- Maintain and aid in the development of new company standards where and when required across the network in terms of scope of work and parts.
- Present opportunities to reduce Repair & Maintenance costs and the overall cost of asset operation.
- Effective communication.
- Deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Build and maintain lasting relationships with operations, key external stakeholders.
- Attention to detail in all areas of work.
- Problem identification and problem resolution.
- Interpret and implement company policies and procedures.
- Strong understanding of the systems and mechanical workings.
- Microsoft Programs,database program,OMS, Routing,Sequencing.
- Provide a safe and stable environment for our operations to deliver fuel, relating to our asset availability, reliability, and functionality.
- To ensure cost control within company guidelines and programs.
Transit Bus Operator
MV Transportation
05.2020 - 12.2020
- Monitored passengers to ensure they followed safety regulations and paid fares.
- Conducted pre-trip inspections of the bus to ensure it was safe for operation.
- Responded to customer inquiries regarding routes, schedules, and transfers.
- Provided assistance to elderly or disabled passengers with their transportation needs.
- Adhered to all traffic laws including speed limits, stop signs, signals..
Customer Service Representative
Rogers Communications
02.2019 - 09.2019
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining exceptional service standards and accuracy.
- Trained new team members on company policies and customer service protocols, enhancing team efficiency.
- Streamlined complaint resolution processes, leading to improved customer satisfaction rates.
Systems Analyst
Emerson Information Technology Solutions
06.2011 - 11.2018
- Analyzed user requirements and implemented system changes to improve efficiency.
- Developed technical documentation such as flowcharts, diagrams, and process maps.
- Provided support for end users in troubleshooting system issues.
- Collaborated with stakeholders to ensure the successful implementation of systems projects.
- Conducted research on emerging technologies and provided recommendations for upgrading existing systems.
- Resolved escalated issues from help desk personnel related to system functionality.
- Tested newly installed programs and applications to validate operability.
- Coordinated installation of updated computer programs and systems.
Education
MBA - Project Management - Information Technology
Lovely Professional University
12.2015
Bachelor of Science - Computer Science
University College of Engineering
06.2011
Skills
- Production Monitoring
- Performance Monitoring
- Trend Tracking
- Schedule Management
- Complaint Resolution
- Workplace Safety
- Shift Scheduling
- Team Supervision
- Documentation and Reporting
- Performance Evaluations
- Technical Support
- Teamwork and Collaboration
- Service Level Agreements
- Safety Processes and Procedures
Languages
English
Professional
Punjabi
Professional Working
Hindi
Professional Working
Certification
- Class 1 Driving License
- ITIL certified v3
- AWS Solution Architecture associate Ceritified
Timeline
Operations Supervisor
4refuel
12.2023 - Current
Team Lead
4refuel
01.2021 - 11.2023
Transit Bus Operator
MV Transportation
05.2020 - 12.2020
Customer Service Representative
Rogers Communications
02.2019 - 09.2019
Systems Analyst
Emerson Information Technology Solutions
06.2011 - 11.2018
Bachelor of Science - Computer Science
University College of Engineering
MBA - Project Management - Information Technology
Lovely Professional University
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