Dick Yohe
Sun Valley
Summary
Dynamic retail leader with a proven track record at CVS, achieving a shrinkage reduction of 2.2%. Expert in financial operations and team development, driving sales through strategic planning and visual merchandising. Recognized for enhancing customer satisfaction and operational efficiency, consistently delivering exceptional results in high-volume environments.
Overview
36
36
years of professional experience
Work History
Store Manager
CVS
Woodland Hills
11.2021 - 02.2025
- Achieved first shrinkage reduction in seven years, exceeding target by 2.2%.
- Supervised daily operations and staff performance at leading pharmacy chain.
- Implemented promotional displays to increase customer engagement and drive sales.
Specialty Assistant Store Manager
Lowe's
Pacoima
02.2021 - 11.2021
- Managed operations of 127,000 sq. ft facility with efficiency.
- Achieved 91% customer satisfaction in service delivery.
- Boosted plumbing and electrical departments by 18% over previous year.
- Led initiatives to improve departmental performance metrics.
Business Owner
Alliance Distributing Co.
Los Angeles
01.2019 - 12.2020
- Managed the daily operations related to customer service, inventory management, and marketing.
- Established strong relationships with vendors to negotiate favorable terms and pricing.
- Conducted market research to identify trends and inform business decisions effectively.
Store Manager
Hobby Lobby Inc.
Palmdale
01.2015 - 12.2018
- Opened and operated new store in Palmdale Ca
- Ensured compliance with safety regulations and company policies.
- Analyzed sales trends to inform merchandising strategies and stock decisions.
Store Manager / District Trainer
Staples Inc.
Santa Monica
02.2002 - 07.2014
- Opened new stores in Santa Clarita and Santa Monica.
- Achieved top rankings in CSAT Customer Service metrics, earning multiple Platinum Yearly Service awards.
- Received Manager of the Year award in 2003 (Burbank) and led most profitable store in 2006 (Santa Monica).
Store Manager
Rite Aid
Santa Monica
01.1989 - 02.2002
- Operated high-volume store, achieving 24-hour service and consistent sales growth.
- Remodeled Santa Monica store for pilot GNC partnership, securing #1 sales and membership status for three consecutive years.
- Launched new concept model store in downtown Los Angeles, enhancing brand visibility.
Education
Completed coursework towards Business Management -
Los Angeles Valley College
Completed coursework towards Small Buss Applications Cert. -
Workforce Development
Skills
- Store remodels and openings
- Financial operations management
- Inventory control
- Software systems expertise
- Loss prevention strategies
- Multitasking and organization
- Visual merchandising
- Strategic planning
- Supply chain management
- Team leadership and coaching
- Customer service management
- Team development
Languages
Spanish, Fluent
Timeline
Store Manager
CVS
11.2021 - 02.2025
Specialty Assistant Store Manager
Lowe's
02.2021 - 11.2021
Business Owner
Alliance Distributing Co.
01.2019 - 12.2020
Store Manager
Hobby Lobby Inc.
01.2015 - 12.2018
Store Manager / District Trainer
Staples Inc.
02.2002 - 07.2014
Store Manager
Rite Aid
01.1989 - 02.2002
Completed coursework towards Business Management -
Los Angeles Valley College
Completed coursework towards Small Buss Applications Cert. -
Workforce Development
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