Di Ben Ann Dotillos
Toronto,ON
Summary
- Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
- Energetic Banquet Server with high personal appearance standards and excellent customer service skills. Transports food without error and in accordance with health guidelines. Always prompt and ready to work, help team and exceed guest expectations. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen.
- Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities.
Overview
6
6
years of professional experience
Work History
Banquet Server
La Primavera Event Space
Vaughan , ON
06.2022 - Current
- Stayed up-to-date on menu changes to help customers make food choices.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Circulated appetizer and drink trays smoothly around events to offer selections to guests.
- Monitored dietary restrictions and served guests with special needs.
- Returned reusable goods and serving equipment for inventory and restock.
- Answered guest questions about event plans and food service choices.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
Banquet Server
Montecassino Hotel and Event Centre
Toronto, ON
06.2022 - Current
- Stayed up-to-date on menu changes to help customers make food choices.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Circulated appetizer and drink trays smoothly around events to offer selections to guests.
- Answered guest questions about event plans and food service choices.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Prepared serving and appetizer trays and set tables at diverse events.
- Provided friendly, courteous service to create memorable moments for guests.
Assistant Daycare Teacher
Jackie’s Private Home Childcare
Scarborough , ON
05.2022 - Current
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports.
- Created and implemented diverse educational strategies to boost development.
- Promoted language development skills through reading and storytelling.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Read and told stories to promote and support overall language development.
- Offered parents daily reports outlining activities, behavior and accomplishments.
- Maintained daily records of children's individual activities, behaviors, meals and naps.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Maintained child-friendly environment by allowing frequent access to outdoor activities.
Assistant Manager
Yanen’s Trading
Mandaue, Cebu, Philippines
03.2019 - 11.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reviewed sales and gross profit report to assess company efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Assistant Secretary
Pueblo El Grande Homeowners Association
Consolacion, Cebu, Philippines
04.2016 - 06.2018
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept communications consistent with Board of Directors policies and initiatives.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Kept reception area clean and neat to give visitors positive first impression.
- Identified communication channels to set roadmap to distribute information.
- Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
- Responded to inquiries from callers seeking information.
- Managed filing system, entered data and completed other clerical tasks.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Nursing Student
North General Hospital
Mandaue, Cebu, Philippines
01.2018 - 02.2018
- Transported patients between unit rooms and scanning locations for diverse procedures.
- Observed patient care outcomes to facilitate ongoing quality care.
- Worked alongside experienced nursing professionals to learn new procedures.
Dietary Student
North General Hospital
Mandaue, Cebu, Philippines
01.2018 - 02.2018
- Maintained energy and enthusiasm in fast-paced environment.
- Improved operations through consistent hard work and dedication.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and other communications.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
Diploma - International Business
Seneca College of Applied Arts And Technology
North York, ON11.2024
Doctor of Dental Medicine - Dentistry
Cebu Doctors’ University
North Reclamation Area, Mandaue City, CEB, PHHigh School Diploma -
Cebu Doctors’ University
North Reclamation Area Mandaue City, CEB, PH05.2018
High School Diploma -
Colegio De La Inmaculada Concepcion
A. Del Rosario St, Mandaue, CEB, PH 601403.2016
Skills
- Property Tours
- Business Analysis
- Inventory Restocking
- Customer Service
- Guest Relations Management
- Administration and Reporting
- Managing Multiple Priorities
- Managing Operations and Efficiency
- Sales Monitoring
- Transaction Monitoring
- Product and Service Knowledge
- Rent Collection
- Payroll Preparation
- Childcare Regulations
- Caring and Responsible
- Behavior Management Techniques
- Social and Emotional Development
- Developmental Focus
- Warm and Friendly
Certification
N/A
Timeline
Banquet Server
La Primavera Event Space
06.2022 - Current
Banquet Server
Montecassino Hotel and Event Centre
06.2022 - Current
Assistant Daycare Teacher
Jackie’s Private Home Childcare
05.2022 - Current
Assistant Manager
Yanen’s Trading
03.2019 - 11.2021
Nursing Student
North General Hospital
01.2018 - 02.2018
Dietary Student
North General Hospital
01.2018 - 02.2018
Assistant Secretary
Pueblo El Grande Homeowners Association
04.2016 - 06.2018
Diploma - International Business
Seneca College of Applied Arts And Technology
Doctor of Dental Medicine - Dentistry
Cebu Doctors’ University
High School Diploma -
Cebu Doctors’ University
High School Diploma -
Colegio De La Inmaculada Concepcion