Diba Raouf
Unit 405, 950 Sainte-croix Avenue,QC
Summary
A diverse production Coordinator with expertise in Sales, order management and production planning, scheduling and collaboration with staff.
Accomplished in preparing jobs by reviewing component reception and work order information.
Maintaining current inventory stock and scheduling production work according to project scope.
Personable communicator with focus on working with various personality types effectively.
constant reviewer of processes in place in order to improve and enhance the system in company.
Overview
6
6
years of professional experience
Work History
Production Coordinator
PLP CANADA - MONTREAL SITE
10.2020 - Current
- Order and Quote entry.
- Providing customer service in English and French to customers via Phone and email.
- Planning ship dates for entered orders.
- Liaised with production manager, purchasers and R&D team to support production needs.
- Monitored and tracked progress of all production components for on-time delivery.
- Collaborated with production team to support effective resource allocation and future production forecast.
- Shipping the orders both small packages and LTL shipments within Canada & Internationally.
- Created and maintained detailed reports and schedules of all production tasks.
- Managing current transport requirements.
- Created and improved many processes both in sales and production department.
Customer Service Representative
Mercedes Textiles Ltd
07.2018 - 10.2020
- Order entry, order change & invoicing .
- Follow up such as Estimated shipping date & Estimated time of arrival
- Shipping and return for small packages and LTL shipments both within Canada and Internationally.
- Creating Performa invoices Freight quotes.
- Processing DEMO & Sample shipment.
- Actively provided service to customers via phone call or Email, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Teleperformace
10.2017 - 03.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Cancellation & Order change requests.
- Order follow up : estimated time of arrival, tracking numbers and general questions.
- Contacting Vendors for further information.
- Escalating the damaged orders or important customer complaints to managers.
- Processing return requests.
- Developed and updated databases to handle customer data.
Restaurant Waitress
La Sociètè
07.2017 - 10.2017
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
Restaurant Waitress
Boss et Fils
05.2017 - 08.2017
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
Education
Certificate of Operation & Supply Chain Management - Operations And Supply Chain Management
HEC Montréal
Montreal, QCCertificate of Database Administration - Database Administration
College Canada
Montréal, QC08.2017
Certificate of Excellence Korean Language Studies - Korean Language And Culture Studies
Seoul National University
SEOUL, SOUTH KOREA08.2016
Skills
- Quadrilingual : English, French, Korean , Persian
- Customer support specialist for inbound, outbound calls & emails
- Order entry, order change
- Planning Orders and follow up for components
- Logistics Planning: Freight arrangements LTL & Small packages within Canada & Internationally
- Return management
- Report Writing and Documentation
- Project Requirements
- Creative Solutions
- Recordkeeping
- Organizing Materials
- Schedule Coordination
- Current Good Manufacturing Practices (CGMP)
- Oracle, MySQL database administration
- Programming in PHP, HTML, CSS
Timeline
Production Coordinator
PLP CANADA - MONTREAL SITE
10.2020 - Current
Customer Service Representative
Mercedes Textiles Ltd
07.2018 - 10.2020
Customer Service Representative
Teleperformace
10.2017 - 03.2018
Restaurant Waitress
La Sociètè
07.2017 - 10.2017
Restaurant Waitress
Boss et Fils
05.2017 - 08.2017
Certificate of Operation & Supply Chain Management - Operations And Supply Chain Management
HEC Montréal
Certificate of Database Administration - Database Administration
College Canada
Certificate of Excellence Korean Language Studies - Korean Language And Culture Studies
Seoul National University
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