- Cooking
- Avid Reader
- Gym Workouts
- Volunteering at community kitchens and food-related charities
Diarra Wade
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
4
4
years of professional experience
Work History
Customer Service Advice
Laurentian Bank
01.2022 - Current
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Negotiated successful resolutions between customers and the company during disputes or disagreements.
Customer Service Agent
Renaud-Bray
11.2020 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Taking customer orders by telephone, recording in the computerized system, managing invoicing.
- Efficient management of incoming and outgoing telephone calls, responding quickly to requests for information.
- Regularly checking the availability of products in stock to anticipate any possible shortages.
Education
Certificate - Data Analytics
Coursera
02-2025
Bachelor's Degree - Business Administration, Finance
University of Quebec in Outaouais
Gatineau, QC01-2020
High School Diploma -
Birago Diop High School of Excellence
Dakar,Senegal07-2017
Skills
- Customer service
- Teamwork and collaboration
- Adaptability and flexibility
- Data entry
- SQL
- Multitasking and organization
- Data cleaning
Interests
Timeline
Customer Service Advice
Laurentian Bank
01.2022 - Current
Customer Service Agent
Renaud-Bray
11.2020 - 07.2021
Certificate - Data Analytics
Coursera
Bachelor's Degree - Business Administration, Finance
University of Quebec in Outaouais
High School Diploma -
Birago Diop High School of Excellence
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