Mame Diarra Deme
650 Parliament Street, Toronto
Summary
Hardworking individual with over 5 years of experience.
Business Associate supporting clients and serving as primary business contact. Excel in building relationships with clients, identifying new business opportunities, handling client communication and communicating business offerings to customers. Skilled leader during business meetings and making sales field visits. Strong business acumen, attention to detail, excellent communication and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Manager of Operations
Banking Company Of West Africa (CBAO)
09.2023 - 01.2024
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Assistant Coordinator Supervisor
Trident Global Assistance
06.2022 - 08.2023
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Organized and prepared daily activities.
- Evaluated employee performance and coached and trained to improve weak areas.
- Managed company schedule to coordinate calendar and arrange travel.
- Coordinated with human resources department to handle payroll and personnel databases.
Business Development Associate
Majorel
06.2021 - 05.2022
- Communicated with local organizations to build networks and develop leads.
- Engaged with customers to build business relationships.
- Negotiated contracts and closed sales with new and existing clients.
Event Team Leader
Deloitte
05.2018 - 03.2020
- Provided exceptional customer service to over 50 guests per event and concerns where needed, and trained new employees.
- Completed all point of sale opening and closing procedures, including counting contents of cash register
- Assisted customers with food selection, inquiries and order customization requests
- Promoted customer loyalty by efficiently handling food and service complaints
- Supported waitstaff and other team members in completing tasks
French Bilingual Credit Analyst
Millennium 1 Solutions
07.2019 - 09.2019
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews
- Accessed credit records to evaluate customer histories
- Answered around 35 customers telephone calls on daily bases and email messages
- Reviewed customer files on regular basis to make sure receivables were in sound condition
- Generated and mailed updated statements
- Filed documents with bankruptcy courts within expected timeframes to prevent delays
- Answered constant flow of customer calls
Marketing Intern
Batimat
09.2017 - 12.2017
- Helped with planning and hosting of marketing events.
- Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
- Wrote copy for social media posts, promotional emails and other marketing collateral.
- Assisted in creating written, video and image content for marketing channels.
Education
BBA - BUSINESS ADMINISTRATION
COLLEGE BOREAL
Toronto, Canada2021
High School Diploma - undefined
Institution Marc Perot
Dakar, Senegal2017
Skills
- Business Intelligence
- Meeting Participation
- Marketing Initiatives
- Marketing Strategy
- Multitasking
- Analytical Thinking
- Goal Setting
- CRM Management
- Bilingual French and English
- Web Technologies and Services
Timeline
Manager of Operations
Banking Company Of West Africa (CBAO)
09.2023 - 01.2024
Assistant Coordinator Supervisor
Trident Global Assistance
06.2022 - 08.2023
Business Development Associate
Majorel
06.2021 - 05.2022
French Bilingual Credit Analyst
Millennium 1 Solutions
07.2019 - 09.2019
Event Team Leader
Deloitte
05.2018 - 03.2020
Marketing Intern
Batimat
09.2017 - 12.2017
BBA - BUSINESS ADMINISTRATION
COLLEGE BOREAL
High School Diploma - undefined
Institution Marc Perot
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