Diarmuid Kelly
Gull Lake ,AB
Summary
Business owner/operator with a proven track record of retaining customers by excelling in customer service. Enhanced client satisfaction through effective communication and reliable customer care. Skilled in fostering strong relationships that drive repeat business and ensure high-quality outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
The Stick Guy/Integral Hockey Stick Repair & Sales
Owner/Operator
01.2025 - Current
- Provide exceptional customer service by explaining the repair process and answering questions about the repairs.
- Building a strong customer relationship by following up post-repair to confirm satisfaction and address any further needs.
- Streamlined repair process reducing turnaround times for clients.
- Enhanced sale opportunities by attending hockey tournaments.
Red Deer Mobile Tire
Owner/Operator
05.2013 - 05.2025
- Increased customer satisfaction by providing exceptional service.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business.
- Ensured all daily tasks were completed accurately and efficiently.
- Trained and motivated employees to perform daily business functions.
- Changed and installed tires.
- Provided customer's with quotes on a variety tire brands.
- Responsible for ordering/receiving tires.
- Scheduled appointments and consistently arrived on time for clients.
- Maintained the equipment on a regular basis.
Finishing Carpenter
Owner/Operator
09.2007 - 04.2013
- Provided excellent customer service through clear communication with clients regarding project updates.
- Sub-contracted the interior finishing of new houses, hanging of doors, window & door trims, baseboard, railings, and closet shelves.
- Effectively problem-solved issues arising from unforeseen site conditions or design changes ensuring successful outcomes.
- Conducted thorough inspections of completed work, ensuring that it met quality standards and client expectations before final project handover.
- Brainstorming ideas with customers to achieve the final outcome of the project.
Education
High School Diploma -
Notre Dame Catholic High School
Red Deer, AB06-2000
Skills
- Teamwork and Collaboration
- Self-Driven and Self- Motivated
- Excellent Customer Relations
- Problem-Solving
- Dependable and Responsible
- Goal Oriented
- Proactive Thinking
Accomplishments
2024 Alberta Sports Hall of Fame inductee -Red Deer Rebels
2022 & 2024 Edmonton Marathon
2021 Calgary Marathon
2009 Allan Cup Champion
1999-2003 Western Hockey League -player
2001 Western Hockey League Champions
2001 Memorial Cup Champion
Certification
2025 May- Basic (Emergency) First Aid with CPR
Timeline
The Stick Guy/Integral Hockey Stick Repair & Sales
Owner/Operator
01.2025 - Current
Red Deer Mobile Tire
Owner/Operator
05.2013 - 05.2025
Finishing Carpenter
Owner/Operator
09.2007 - 04.2013
High School Diploma -
Notre Dame Catholic High School
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