Diannylín Núñez De Paulino
Toronto,ON
Summary
Motivated Customer Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Flan Pudding Baker
Self-employeed
06.2020 - 01.2023
- Produced consistently high-quality flan puddings for customers.
- Operated and maintained bakery equipment, including ovens and blenders.
- Complied with health and safety codes to protect customers.
- Managed customer service operations, including taking orders and resolving complaints.
- Created appealing displays to showcase products in social media.
- Resolved customer concerns with positive approach and constructive strategies.
- Developed recipes for new products and improved existing recipes.
- Coordinated food deliveries to guarantee timely arrival of supplies.
- Analyzed customer preferences to design and create tailored products.
- Followed food safety standards when handling ingredients.
- Cleaned and maintained kitchen equipment and oven.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Packaged finished products for sale.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Processed customer orders and payment transactions.
- Determined baking times for various items.
Office Manager
Núñez Conce Service (Auto Repair Shop)
05.2020 - 01.2023
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Sandwich Maker
The Hub, Utah State University
06.2017 - 08.2017
- Greeted customers, promoted specials, and took orders.
- Executed sandwich artistry duties with very low occurrence of errors.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Prepared salads and sandwiches for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Food Service Worker
The Junction, Utah State University
10.2016 - 08.2017
- Trained and worked in different areas of the dining hall such as sandwich station, pasta station, buffet station, smoothie station, stocker, and dish room.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers and co-workers to enhance service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Cleaned and organized dining and service areas.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Stored food in designated containers and storage areas to prevent spoilage.
Spa Manager
Ciplaci Spa
05.2013 - 11.2014
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Maintained front desk workstation by keeping it clean and organized.
- Greeted spa guests warmly to create positive first impression of establishment.
- Recorded product sales into spa's weekly income report.
- Utilized promotions, print and digital marketing to attract new clients.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Conducted regular staff meetings, informing team members of new spa services and policies.
Education
Master of Science - Second Language Teaching
Utah State University
Logan, Utah, USA05.2018
Bachelor of Science - Teaching English And French As Second Languages
Catholic Northeastern University
San Francisco De Macoris, Dominican Republic03.2013
Skills
- Judgment and Decision-Making
- Mechanical Tools
- Artisan Flan Pudding Making
- Speaking
- Safe Work Practices
- Food Safety and Sanitation
- Opening and Closing Skills
- Monitor Quality
- Management
- Microsoft Excel
- Delivery Coordination
- Health and Safety Regulations Management
- Team Player
- Solid Problem Solver
- Portion Sizes
- Microsoft PowerPoint
- Product Wrapping and Packaging
- Coordinating Work Orders
- POS Transactions
- Active Learning
- Baking Recipe Improvements
- Microsoft Word
Accomplishments
- Selected as employee of the month for being a high-efficient food service worker.
- Supervised team of five staff members as a spa manager, and two as an auto repair shop office manager.
- Created spreadsheets for work optimization and organization.
Hobbies and passions
My biggest passion is rescuing, changing the lives of, and finding good homes for stray or mistreated dogs and cats. I can understand animals even better than most people.
Timeline
Flan Pudding Baker
Self-employeed
06.2020 - 01.2023
Office Manager
Núñez Conce Service (Auto Repair Shop)
05.2020 - 01.2023
Sandwich Maker
The Hub, Utah State University
06.2017 - 08.2017
Food Service Worker
The Junction, Utah State University
10.2016 - 08.2017
Spa Manager
Ciplaci Spa
05.2013 - 11.2014
Master of Science - Second Language Teaching
Utah State University
Bachelor of Science - Teaching English And French As Second Languages
Catholic Northeastern University
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