Dianne M Vautour
Aldouane,NB
Summary
Dynamic and results-oriented professional with extensive experience across various customer service roles, notably at Richard Service Station. Excelled in enhancing sales, streamlining operations, and fostering customer loyalty through exceptional service and empathy. Proficient in cash handling and inventory maintenance, demonstrating a commitment to cleanliness, organization, and efficiency. Achieved consistent customer satisfaction and operational improvements, showcasing reliability and excellent communication skills.
Reliable Attendant highly effective at managing multiple simultaneous tasks in busy environments. Keeps supplies stocked, areas cleared and hazards eliminated. Offering 30 years of experience... Friendly and reliable to all working quarters ..
Overview
35
35
years of professional experience
1
1
Certification
Work History
Service Station Attendant Cashier
Richard Service Station
06.2012 - 12.2024
- Handled cash transactions accurately, maintaining trust between the business and its clientele.
- Supported store management by assisting with merchandising tasks such as stocking shelves or updating product displays when necessary.
- Trained new attendants on company policies and procedures, fostering teamwork and consistency across the team.
- Managed daily register reconciliation, ensuring accurate accounting of all transactions for each shift.
Meat Department Clerk
LA Groceries
05.2003 - 06.2013
- Wrapped, weighed and filled product with efficiency to manage high volume of customers.
- Packaged meat products securely using appropriate wrapping materials to ensure freshness during transport home from store by customers.
- Followed proper safety, handling, and cross-contamination procedures.
- Handled customer concerns or complaints with professionalism and care, reinforcing a positive company image and cultivating long-term relationships.
Sales , Cashier
NB Liquor
01.2003 - 09.2010
- Enhanced store sales by upselling products and suggesting additional items to customers.
- Assisted colleagues during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Balanced cash drawer accurately at the end of each shift, demonstrating strong attention to detail.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Reviewed new promotions and monitored price changes.
Call Center
ICT Group
01.2006 - 03.2007
- Managed high-volume call center operations, ensuring efficient handling of customer inquiries and concerns.
- Boosted call center performance, consistently meeting or exceeding daily call volume targets.
- Streamlined call center operations by optimizing call routing and queuing processes, leading to reduced wait times for customers.
- Maximized customer engagement within a call center environment by providing accurate and efficient interpretation services for Thai-speaking clients.
Supply ,and Teachers Aide
District 16 & Dristrict 11
09.1998 - 06.2003
- Observed and monitored children's activities.
- Offered caring companionship and emotional support.
- Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Bar Tender
Kent Lake Hunting & Fishing Lodge
01.1990 - 01.2002
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Education
Black's Harbour School
Blacks Harbour, NBChild Psychology
Thompson's Education
Montreal01-2001
Teachers Aide With Diploma
ICT Internation Correspondence
06-2000
High School Diploma -
ICT Correspondence School
01-1999
Skills
- Cleanliness and organization
- Patience and empathy
- Customer service and assistance
- Operating cash register
- Stocking shelves
- Cash handling expertise
- Fuel pumping
- Equipment operation
- Professional appearance
- Inventory maintenance
- Payment processing
- Lottery ticket sales
- Age verification
- Maintaining clean premises
- Gasoline sales transactions
- Customer service
- Friendly and outgoing
- Punctual and reliable
- Cleaning and sanitation
- Heavy lifting
- Sales assistance
- Stocking
- Flexible schedule
- Store maintenance
- Scanner systems
- Point-of-sale system
- Multitasking
- Reliability
- Excellent communication
- Valid Driver's license
Languages
English
Native or Bilingual
French
Certification
- Class 5 Driver's License
- Forklift Certification
- High School Diploma Certificate
- Teachers Aide ( Highest Honors)
- Child Psychology ( Highest Honors)
- Recognition Of Professional Growth (District 16) - Orientation for Substitute Teacher
- Recognition Of Professional Growth (District 16) -Classroom Management ( Issues and Strategies
- Certifications in beer and wine levels 1 and 2
Timeline
Service Station Attendant Cashier
Richard Service Station
06.2012 - 12.2024
Call Center
ICT Group
01.2006 - 03.2007
Meat Department Clerk
LA Groceries
05.2003 - 06.2013
Sales , Cashier
NB Liquor
01.2003 - 09.2010
Supply ,and Teachers Aide
District 16 & Dristrict 11
09.1998 - 06.2003
Bar Tender
Kent Lake Hunting & Fishing Lodge
01.1990 - 01.2002
Black's Harbour School
Child Psychology
Thompson's Education
Teachers Aide With Diploma
ICT Internation Correspondence
High School Diploma -
ICT Correspondence School
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