Dianne Tough
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Public Relations Officer
Volunteer Position, Lahave River Yacht Club
11.2022 - Current
Client Care Coordinator
Amplifon Hearing Health Care
04.2019 - 05.2021
Customer Service Representative/CT Alt.
RBC Royal Bank
01.2014 - 03.2018
SESA Position
Lush Inc.
11.2017 - 02.2018
Hearing Instrument Dispenser
Capital Audiology
04.2011 - 09.2012
Communicative Disorders Assistant
Orillia Audiology Clinic
11.2009 - 07.2010
Education
Hearing Aid Practitioner - Hearing Instrument Practitioner
Grant MacEwan University
Edmonton, AB07.2008
Post-Degree Certificate - Communicative Disorders Assistant
Georgian Community College
Orillia, ON06.2008
Business Computer Operator Diploma - Business Computer Operator Diploma
Nova Scotia Community College
Kentville, NS06.1992
Banking And Finance Certificate - Banking And Finance Certificate
Nova Scotia Community College
Kentville, NS06.1991
Skills
Self disciplined
Research techniques
Problem solver
Critical thinking
Team player
Reliable
Motivated
Creative
Timeline
Public Relations Officer
Volunteer Position, Lahave River Yacht Club
11.2022 - Current
Client Care Coordinator
Amplifon Hearing Health Care
04.2019 - 05.2021
SESA Position
Lush Inc.
11.2017 - 02.2018
Customer Service Representative/CT Alt.
RBC Royal Bank
01.2014 - 03.2018
Hearing Instrument Dispenser
Capital Audiology
04.2011 - 09.2012
Communicative Disorders Assistant
Orillia Audiology Clinic
11.2009 - 07.2010
Hearing Aid Practitioner - Hearing Instrument Practitioner
Grant MacEwan University
Post-Degree Certificate - Communicative Disorders Assistant
Georgian Community College
Business Computer Operator Diploma - Business Computer Operator Diploma
Nova Scotia Community College
Banking And Finance Certificate - Banking And Finance Certificate
Nova Scotia Community College
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