Dianne Lozano
Pickering,ON
Summary
Experienced Personal Support Worker at Amica Pickering, dedicated to delivering high-quality care and improving residents' well-being. Skilled in mobility assistance and effective teamwork with healthcare professionals to provide holistic support. Committed to maintaining a respectful and dignified atmosphere for all individuals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
PSW
Amica Pickering
Pickering, ON
07.2024 - Current
- Provided personalized, compassionate care to residents, ensuring comfort and dignity.
- Assisted residents with daily feeding routines to promote nutrition and well-being.
- Supported residents during recreational and therapeutic activities to enhance engagement.
PSW Intern
The Village of Taunton Mills
Whitby, ON
01.2024 - 04.2024
- Provided daily care to residents in long-term care settings, addressing individual needs.
- Supported residents in maintaining independence and enhancing quality of life.
- Fostered dignity and respect among residents through compassionate interactions.
- Communicated effectively with families and interdisciplinary team members to ensure coordinated support.
PSW Intern
Lakeridge Heights Retirement Residences
Whitby, ON
02.2024 - 03.2024
- Supported daily living activities for residents with Alzheimer's and dementia, ensuring safety and comfort.
- Delivered compassionate care and emotional support to create a nurturing environment.
- Assisted with meal preparation and hydration needs, adhering to dietary restrictions and preferences.
Customer Service Associate
7-Eleven Inc.
Pickering, ON
10.2021 - 12.2023
- Efficiently managed a high volume of customer inquiries and requests.
- Demonstrated cultural sensitivity in working with diverse customer bases.
- Gained an understanding of basic health and safety protocols.
Education
Personal Support Worker Certificate - PSW Foundations, Mental Health Challenges, Fundamentals of Hospice Palliative Care, Health Challenges and Support Special Needs
Durham College
Oshawa, ON04.2024
Network Systems Engineer -
CDI College
Scarborough, ON01.2021
Skills
- Oral and written communication
- Empathy and compassion
- Mobility assistance
- Privacy preservation
- Activity program implementation
- Hygiene practices
- Safety standards adherence
- Occupational health and safety
- Diversity respect
- Collaboration
Certification
- Gentle Persuasive Approaches (GPA) Certificate, 01/01/24
- Basic Life Support (BLS) Certificate, 01/01/24
- First Aid and CPR Level C, 01/01/23
- Feeding Certificate, 01/01/23
- Workplace Hazardous Materials Information (WHMIS) Certificate, 01/01/23
- Occupational Health and Safety Certificate, 01/01/23
- Health Care Provider Controls Certificate, 01/01/23
Timeline
PSW
Amica Pickering
07.2024 - Current
PSW Intern
Lakeridge Heights Retirement Residences
02.2024 - 03.2024
PSW Intern
The Village of Taunton Mills
01.2024 - 04.2024
Customer Service Associate
7-Eleven Inc.
10.2021 - 12.2023
Personal Support Worker Certificate - PSW Foundations, Mental Health Challenges, Fundamentals of Hospice Palliative Care, Health Challenges and Support Special Needs
Durham College
Network Systems Engineer -
CDI College