Summary
Overview
Work History
Education
Skills
Timeline
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Dianne Henderson

St. Catharines

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

11
11
years of professional experience

Work History

Retail Manager

Claires
05.2015 - Current
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Created employee schedules to align coverage with forecasted demands.
  • Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.

Key Holder

Designer Depot
04.2014 - 05.2015
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted in hiring and training new employees, fostering a collaborative team atmosphere.

Key Holder

Save Max
02.2013 - 04.2014
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Increased store sales by creating visually appealing merchandise displays and product placements.

Education

High School Diploma -

Aldershot High School
Burlington, ON

Skills

  • Customer Service
  • Cash Management
  • Store operations
  • Inventory Control
  • Complaint resolution
  • Visual Merchandising
  • Team Training
  • Staff Management
  • Budget Planning
  • Loss Prevention
  • Employee Scheduling
  • Sales Analysis
  • Staff recruitment
  • Deposit Preparation
  • Scheduling
  • Inventory Management
  • Strategic Planning
  • Sales Coaching

Timeline

Retail Manager

Claires
05.2015 - Current

Key Holder

Designer Depot
04.2014 - 05.2015

Key Holder

Save Max
02.2013 - 04.2014

High School Diploma -

Aldershot High School

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Dianne Henderson