Summary
Work History
Overview
Education
Skills
Languages
Timeline
Accomplishments
Work Availability
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Dianne Bulbrook

Calgary,AB

Summary

Dynamic business leader and operations expert with a proven track record at Joseph Brant Memorial Hospital. Excelled in enhancing customer satisfaction and streamlining processes, demonstrating exceptional relationship building and business management skills. Achieved significant financial growth through strategic planning and targeted marketing, showcasing an adept ability to adapt and thrive in diverse environments.

Work History

Owner

My Own
04.2002 - 06.2023
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.

Medical Receptionist

Dr. Clyne Turner GP
03.2002 - 06.2008
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.

Store Owner/ Fishing Tourist Operater

Ron & Dianne Bulbrook
04.1982 - 03.1988
  • Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
  • Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
  • Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
  • Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
  • Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.

Medical Records File Clerk

Joseph Brant Memorial Hospital
06.1965 - 06.1971
  • Maintained patient confidence by keeping patient records information confidential.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
  • Enhanced file retrieval efficiency by implementing a color-coded filing system for physical medical documents.
  • Contributed to the transition from paper-based to electronic records systems, ensuring accuracy and accessibility.

Overview

58
58
years of professional experience

Education

High School Diploma -

Notre Dame Academy
Burlington, ON
05-1964

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Operations management
  • Business management

Languages

English
Native or Bilingual

Timeline

Owner

My Own
04.2002 - 06.2023

Medical Receptionist

Dr. Clyne Turner GP
03.2002 - 06.2008

Store Owner/ Fishing Tourist Operater

Ron & Dianne Bulbrook
04.1982 - 03.1988

High School Diploma -

Notre Dame Academy

Medical Records File Clerk

Joseph Brant Memorial Hospital
06.1965 - 06.1971

Accomplishments

  • Achieved [Result] through effectively helping with [Task].
  • Supervised team of [Number] staff members.
  • Documented and resolved [Issue] which led to [Results].

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Dianne Bulbrook