Dianna Gar-Ming Li
Vancouver,Canada
Summary
Dynamic and service-oriented professional with 10+ years of experience delivering exceptional client experiences in high-end beauty and retail environments. Proven ability to lead diverse teams, resolve conflicts diplomatically, and uphold the highest standards of professionalism and safety. Known for creating welcoming, inclusive atmospheres and managing high-pressure situations with poise—traits that align strongly with Emirates’ commitment to world-class hospitality.
Overview
15
15
years of professional experience
Work History
Salon Owner
Dollhouse Studio / Mokosh Beauty
Vancouver, Canada
02.2015 - Current
- Founded and managed two boutique salons, delivering luxury beauty services to a diverse, multicultural clientele.
- Maintained high client satisfaction with personalized service and prompt issue resolution.
- Trained and mentored junior team members, creating a culture of continuous improvement and teamwork.
- Ensured compliance with strict hygiene and safety regulations, aligning with aviation safety awareness standards.
- Thrived in a fast-paced, customer-facing environment requiring empathy, attention to detail, and calm under pressure.
Retail Sales Associate & Floor Manager
Aritzia
Vancouver, Canada
01.2010 - 02.2015
- Delivered high-level customer service and helped consistently exceed sales targets.
- Oversaw daily operations and managed inventory, ensuring efficient and smooth customer experiences.
- Trained and led staff, promoting teamwork and service excellence.
- Handled challenging client interactions professionally and diplomatically.
- Gained firsthand experience working with diverse customers in a luxury fashion environment.
Education
Graduated -
David Thompson Secondary School
Vancouver, BC01.2003
Skills
- Customer-Centric Mindset
- Cultural Sensitivity & Multilingual Communication
- Leadership & Team Development
- Crisis & Conflict Resolution
- Attention to Detail & Hygiene Standards
- Time Management & Adaptability
- Health & Safety Protocols
- International Perspective (Travel & Multicultural Clientele)
Hobbies and Interests
I’m passionate about personal growth and exploring the world through both travel and meaningful connections. My interests in beauty, fashion, and wellness reflect my belief that taking care of oneself—inside and out—is a form of respect and self-expression. I find balance through spiritual practices that keep me grounded, centered, and open to learning from others. I’m deeply inspired by nature, enjoy staying active through swimming and fitness, and value compassion, mindfulness, and kindness as guiding principles in my daily life.
Languages
- English
- Cantonese
Passport
Valid Canadian Passport
References
References available upon request.
Timeline
Salon Owner
Dollhouse Studio / Mokosh Beauty
02.2015 - Current
Retail Sales Associate & Floor Manager
Aritzia
01.2010 - 02.2015
Graduated -
David Thompson Secondary School
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