Dianna Smith
Campbell River,BC
Summary
Over twenty years' experience in a wide variety of positions providing culturally-safe and trauma informed compassionate care for all ages. Adept at developing individualized care plans, managing complex medical matters and offering informative community driven initiatives & health promotions. Proven ability to build strong relationships with clients and their families while, maintaining the highest standard of confidentiality. Exceptional ability to collaborate with supportive programs and organizations to foster favorable outcomes for clients.
Overview
18
18
years of professional experience
Work History
Community Relations Representative
First Nation Health Authority
02.2023 - Current
- Established positive relationships with community members by attending local events and promoting organization's initiatives.
- Facilitated open forums for community members to express concerns and ideas, promoting transparency and trust in the organization.
- Provided timely responses to inquiries from the public, ensuring accurate information dissemination while maintaining a professional tone.
Patient Travel Coordinator
KDC Health
04.2020 - 02.2023
- Enhanced client satisfaction by efficiently managing and organizing travel itineraries.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and anticipating client needs.
- Streamlined booking processes for improved time management and cost savings.
Patient Health Navigator
KDC Health
09.2018 - 02.2023
- Managed complex caseloads, prioritizing time-sensitive tasks and maintaining a high standard of care for all patients.
- Assisted patients in navigating the healthcare system by providing education on insurance coverage, financial resources, and available support services.
- Advocated for patient needs during interdisciplinary team meetings, ensuring their voices were heard in the decision-making process.
Medical Office Assistant
KDC Health
09.2018 - 01.2020
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Community Health Representative
KDC Health
06.2014 - 09.2016
- Strengthened community relationships through active participation in local events and collaboration with other healthcare professionals.
- Supported vaccine campaigns, organizing immunization clinics and educating the public on the importance of vaccinations.
- Collaborated with schools to implement health promotion activities focused on nutrition, physical activity, and mental well-being for students.
Site Administration Coordinator
KDC Health
11.2013 - 12.2014
- Streamlined administrative processes by implementing efficient filing systems and organizational tools.
- Delivered exceptional customer service while managing incoming calls/email inquiries from both internal and external parties professionally and promptly.
- Enhanced office productivity with thorough calendar management and meeting coordination for executives and staff members.
Accounts Payable Clerk
KDC Health
06.2012 - 10.2013
- Increased accuracy in expense reporting by thoroughly reviewing submitted claims and verifying supporting documentation.
- Maintained good working relationships with vendors and resolved disputes.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Medical Office Assistance
Namgis First Nation
09.2005 - 03.2010
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Collaborated effectively with interdisciplinary teams to optimize patient care plans based on individual needs and preferences.
Education Assistant, Special Needs
Alert Bay Elementary School
06.2006 - 06.2009
- Enhanced student learning by implementing personalized instructional strategies for special needs individuals.
- Fostered positive relationships between special needs students and their general education peers through inclusive activities.
- Participated in professional development workshops focused on special education techniques and best practices for continuous improvement as an educator.
Education
Community Support Worker -
Discovery College
2009
Medial Office Assistant -
ICS Distance Education
2006
Office Assistant & Record Keeping -
North Island College
1995
Skills
- Client Advocacy
- Individualized Support
- Group facilitation
- Resource coordination
- Mental health knowledge
- Trauma-informed care
- Health Promotion
- Life Skills Training
- Recreational Activities
Timeline
Community Relations Representative
First Nation Health Authority
02.2023 - Current
Patient Travel Coordinator
KDC Health
04.2020 - 02.2023
Patient Health Navigator
KDC Health
09.2018 - 02.2023
Medical Office Assistant
KDC Health
09.2018 - 01.2020
Community Health Representative
KDC Health
06.2014 - 09.2016
Site Administration Coordinator
KDC Health
11.2013 - 12.2014
Accounts Payable Clerk
KDC Health
06.2012 - 10.2013
Education Assistant, Special Needs
Alert Bay Elementary School
06.2006 - 06.2009
Medical Office Assistance
Namgis First Nation
09.2005 - 03.2010
Community Support Worker -
Discovery College
Medial Office Assistant -
ICS Distance Education
Office Assistant & Record Keeping -
North Island College
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