Dianna Rule
Hanover,ON
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Meticulous Lawn Care Technician with extensive experience in improving and preserving appearance of residential and commercial properties. Skilled in operating mower, hedge trimmer and lawn aerator. Independent thinker working efficiently to meet deadlines.
Overview
7
7
years of professional experience
Work History
Office Worker
Silent Valley Resort
08.2016 - 10.2023
- Maintained digital and physical files for projects, business records and customer accounts.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Ordered and restocked office supplies to keep staff efficient and on-task.
- Updated accounts with routine expenses and contract payments.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Maintained tidy and organized store to comply with cleanliness standards.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Maintenance Crew Member
Silent Valley Resort
06.2016 - 10.2023
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Followed routine maintenance checklist.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Trimmed shrubbery and maintained garden beds to keep clean and orderly.
- Maintained grounds by trimming, weeding, and general clean-up.
Store Associate
Walmart
11.2021 - 05.2023
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained tidy and organized store to comply with cleanliness standards.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
Education
GED -
Georgian College
Orangeville, Canada07.2004
Skills
- Document Management
- Basic Accounting
- Research and Analysis
- Scheduling and Planning
- File Organization
- Verbal Communication
- Event Preparation
- Customer Service
- Cleaning Procedures
- Machine Safety Practices
- Equipment Maintenance
- Garden Maintenance
- Power Tool Operation
- Lawn Care
- Strong Work Ethic
- Team Collaboration
Timeline
Store Associate
Walmart
11.2021 - 05.2023
Office Worker
Silent Valley Resort
08.2016 - 10.2023
Maintenance Crew Member
Silent Valley Resort
06.2016 - 10.2023
GED -
Georgian College
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