Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dianna Manger

Nobleford,Canada

Summary

Over 10 years of dedicated customer service, administrative, clerical, and supervising experience assisting individuals in all backgrounds, administration, phone sales and secretarial duties. Strong communication, keyboarding, organizational, time-management skills and analytical problem-solving skills. Extensive experience with Microsoft Office and 365, Excel, and PowerPoint, QuickBooks, In-house Software, and Sage



Overview

11
11
years of professional experience

Work History

Administrative/Accounting Assistant /Supervisor /Inbound Customer Service Representative

BSG Canada
01.2016 - Current
  • Provided administrative assistance and preparation in data entry for financial and budget reporting, accounting, and registrars for new customers using Microsoft Word, Excel, PowerPoint, Database Software and the Internet in a timely fashion
  • Provided training to new employees, implemented procedures throughout the company, and managed/supervised employees
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
  • Assisted customers with updating their accounts, ordering and providing help with any questions or concerns with products or ordering via e-mail and phone, provided assistance with filing, photocopying, and accounting entries
  • Working remotely with customers and internal departments on a regular basis with inventory reports, organizing shipments, and helping the marketing team

Customer Care Specialist / Administrative Assistant / Receptionist

Well.ca
01.2014 - 01.2016
  • Provided support to inbound and outbound customers regarding placing orders, policies, and data entry for transactions and customer profile accounts
  • Greeted customers, scheduled appointments, and provided administrative assistance in daily data entry and assisted with other projects such as accounting and file organization
  • Forwarded requests and unresolved issues to other internal departments, investigated service issues with products, couriers, financial transactions and any technical difficulties.
  • Verified accuracy of customer account information and updated when necessary.

Education

Medical Terminology -

Conestoga College
Kitchener, Ontario
12.2020

Bachelor of Arts -

University of Guelph
Guelph, Ontario
12.2015

Skills

  • Customer Service
  • Microsoft Excel
  • Problem Solving
  • Building Relationships
  • Positive Language
  • Filing
  • Data Entry/Accuracy
  • Research
  • Administrative support
  • Journal Entries
  • MS Office
  • Data inputting
  • Data Entry
  • Time Management
  • Bill Payment and Recordkeeping
  • Bookkeeping Support
  • High-volume call centers
  • Call center experience
  • Technical Troubleshooting
  • Customer Focus

Languages

English
Native or Bilingual
Polish
Native or Bilingual

Timeline

Administrative/Accounting Assistant /Supervisor /Inbound Customer Service Representative

BSG Canada
01.2016 - Current

Customer Care Specialist / Administrative Assistant / Receptionist

Well.ca
01.2014 - 01.2016

Medical Terminology -

Conestoga College

Bachelor of Arts -

University of Guelph

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Dianna Manger