Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dianna Fomenko

Oshawa,Ontario

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience

Work History

Alcohol Delvery Dispatch

Petes dial a bottle
Oshawa, ON
11.2021 - 02.2022
  • Carried out day-to-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used coordination and planning skills to achieve results according to schedule.

General Manager

Wendys restuant
Whitby, ON
12.2005 - 07.2015
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
  • Managed budget implementations, employee evaluations and contract details.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
  • Prepared annual budgets with controls to prevent overages.

Answering Service Operator

Tiger tel
Oshawa, ON
01.2003 - 05.2005
  • Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties.
  • Maintained high level of customer service through friendly and polite demeanor.
  • Operated telephone operating system and documented calls in word.
  • Resolved customer issues through research and problem solving.
  • Relayed and transcribed written and verbal messages to personnel.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Collected and verified telephone numbers, addresses and proper spelling of names.

Education

GED -

R.S. Mclaughlin Collegiate And Vocational Institute
Oshawa, ON

Skills

  • Dispatch Communication
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Customer Retention Strategies
  • POS Systems and Ordering Platforms
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality

Timeline

Alcohol Delvery Dispatch

Petes dial a bottle
11.2021 - 02.2022

General Manager

Wendys restuant
12.2005 - 07.2015

Answering Service Operator

Tiger tel
01.2003 - 05.2005

GED -

R.S. Mclaughlin Collegiate And Vocational Institute

Similar Profiles

CREATE PROFILE
Dianna Fomenko