Dianna Edwards
North Vancouver,BC
Summary
With a proven track record at Bayshore Painting Ltd., I excel in office management and customer service, enhancing team productivity and client satisfaction. My leadership in streamlining operations and implementing efficient organizational strategies significantly improved workflow. Skilled in office administration, I adeptly handle sensitive information, ensuring confidentiality and efficiency.
Overview
16
16
years of professional experience
Work History
Office Manager
Bayshore Painting Ltd.
North Vancouver, BC
07.2010 - 08.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Owner/Operator
The Soda Jerk & Deli
North Vancouver, BC
01.2007 - 01.2009
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Operated with safety and skill to avoid accidents and delays.
Bar Manager/Server
50 Bourbon Sreet
50 Bourbon Street, Vancouver B.C.
03.2004 - 07.2007
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Education
High School Diploma -
Carson Graham Secondary School
North Vancouver, BC06-1984
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
Languages
English
Native or Bilingual
Timeline
Office Manager
Bayshore Painting Ltd.
07.2010 - 08.2020
Owner/Operator
The Soda Jerk & Deli
01.2007 - 01.2009
Bar Manager/Server
50 Bourbon Sreet
03.2004 - 07.2007
High School Diploma -
Carson Graham Secondary School