Summary
Overview
Work History
Education
Skills
Languages
Timeline
OfficeManager

Dianna Edwards

North Vancouver,BC

Summary

With a proven track record at Bayshore Painting Ltd., I excel in office management and customer service, enhancing team productivity and client satisfaction. My leadership in streamlining operations and implementing efficient organizational strategies significantly improved workflow. Skilled in office administration, I adeptly handle sensitive information, ensuring confidentiality and efficiency.

Overview

16
16
years of professional experience

Work History

Office Manager

Bayshore Painting Ltd.
07.2010 - 08.2020
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

Owner/Operator

The Soda Jerk & Deli
01.2007 - 01.2009
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Trained and motivated employees to perform daily business functions.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Operated with safety and skill to avoid accidents and delays.

Bar Manager/Server

50 Bourbon Sreet
03.2004 - 07.2007
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.

Education

High School Diploma -

Carson Graham Secondary School
North Vancouver, BC
06-1984

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration

Languages

English
Native or Bilingual

Timeline

Office Manager

Bayshore Painting Ltd.
07.2010 - 08.2020

Owner/Operator

The Soda Jerk & Deli
01.2007 - 01.2009

Bar Manager/Server

50 Bourbon Sreet
03.2004 - 07.2007

High School Diploma -

Carson Graham Secondary School

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Dianna Edwards