Dianna Bradley
Duncan,BC
Summary
Although I am now retired, I have kept some of my skills up to date by volunteering/
1. Nanaimo General Hospital
Greeting visitors and guiding them to patients rooms.
Using the computer system to search for the patients
location.
2. Canadian Red Cross
Assisted in helping clients rent medical equipment.
Wheelchairs, walker etc. Assembling the equipment so
is is safe to use.
Overview
12
12
years of professional experience
Work History
Customer Service Agent
Alberta Health Services
03.1999 - 06.2011
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Improved overall effect
- Assisted in training new hires, and sharing best practices for effective customer service delivery.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Cross-trained and provided backup support for organizational leadership.
- Sought ways to improve processes and services provided.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered prompt service to prioritize customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
Education
No Degree - Laboratory Analysis And Phlebotomy
On The Job Training For Certified Laboratory Aide
Edmonton, Canada04.1995
Skills
- Product Education
- Administrative Support
- Effective Communication
- Team building
- Problem-solving abilities
- Administrative and Office Support
- Microsoft Office Suite proficiency
- Call Control
- Money handling abilities
- Complaint resolution
- Decision-Making
- Exemplary work ethic
- Customer service excellence
- Policies and Procedures Adherence
- Call center experience
- Understanding Customer Needs
- Professional telephone demeanor
- Data Collection
- Organizational Skills
- Call Management
- Active Listening
- Proofreading
- Returns processing
- Remote Office Availability
Languages
English
Full Professional
Additional Information
I have an updated PC and cell phone.
I can work from home comfortably without any interruptions
I have spare time on my hands.
I can work any shifts you might need.
I have kept up my computer skills even though i am retired.
Timeline
Customer Service Agent
Alberta Health Services
03.1999 - 06.2011
No Degree - Laboratory Analysis And Phlebotomy
On The Job Training For Certified Laboratory Aide
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