Dianna Alm
Nanaimo,BC
Summary
Hardworking student offering part-time work experience and knowledge within personable healthcare. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
6
6
years of professional experience
Work History
Community Support Worker
Cedars Recovery - Addictions Treatment Center
02.2024 - Current
- Established trust-based relationships with clients through empathetic communication, assisting in long-term recovery plans and goals.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Managed conflict resolution with patients.
- Provided crisis intervention support when needed, de-escalating situations while prioritizing the safety of all involved parties.
Support Services
Northern Health
12.2021 - 05.2024
- Maintained professionalism and friendliness when assisting care home residents.
- Provided individual and family support services.
- Processed soiled/cleaned linen for several hospitals and care home facilities
- Housekeeping duties maintained clean standards within various areas of the facility.
Deli/Cashier Clerk
Save-On Foods
06.2019 - 03.2021
- Welcomed customers, offered assistance and professionally handled conflict.
- Valuable and reliable team member at all times.
- Demonstrated consistent attendance without theneed for unscheduled absences.
- Provided exceptional service, addressing customer inquiries and resolving issues promptly.
Volunteer
Field of Faith Foundation Homeless/Unhoused Outreach
05.2018 - 09.2019
- Ability to aid those struggling with addiction, providing compassionate support.
- Collaborated with team members to deliver outreach services.
- Provided food, drinks and additional supplies to unhoused.
- Empathetic communication and opportunity to direct those acquiring treatment for additional resources.
Education
Bachelor of Arts - Psychology
Vancouver Island University
Nanaimo, BC04.2026
Some College (No Degree) - Mental Health And Addictions
Addictions Study Certificate
Nanaimo, BCOnline Student -
Thompson Rivers University
Kamloops, BC02.2021
Skills
Critical-Thinker
Empathetic & Compassionate
Time Management
Active Listening
Communication Skills
Community Outreach
Languages
French Canadian
Native or Bilingual
English
Awards
- Double Dogwood Recipient
- Honor Roll
- Various Leadership awards
References
- Lauren Ferreira, Northern Health, 250-632-8349
- Tori Levesque, Save-On Foods, 250-639-5009
Hobbies and Interests
- Community Involvement
- Wellness & Self-Care
- Outdoor Activities
Community Outreach Volunteer
Current substance abuse outreach volunteer for St. Peters Winter Shelter. Provided compassionate and trauma-informed care, and various needs to the unhoused population of Nanaimo, BC.
Past outreach volunteer for Field of Faith Foundation in Northern BC.
Timeline
Community Support Worker
Cedars Recovery - Addictions Treatment Center
02.2024 - Current
Support Services
Northern Health
12.2021 - 05.2024
Deli/Cashier Clerk
Save-On Foods
06.2019 - 03.2021
Volunteer
Field of Faith Foundation Homeless/Unhoused Outreach
05.2018 - 09.2019
Bachelor of Arts - Psychology
Vancouver Island University
Some College (No Degree) - Mental Health And Addictions
Addictions Study Certificate
Online Student -
Thompson Rivers University
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