Dianna Acosta
Palmdale
Summary
Professional with deep expertise in dental billing and insurance processes. Demonstrates strong analytical skills in claim submissions, follow-ups, and resolving billing discrepancies. Reliable team player focused on achieving results and adapting to changing needs. Known for excellent communication, accuracy, and attention to detail in all tasks.
Overview
22
22
years of professional experience
Work History
Dental Insurance Biller
Dr Rami Haddad DDS
08.2006 - Current
- Processed dental insurance claims, ensuring accuracy and compliance with industry regulations.
- Verified patient insurance eligibility and benefits prior to treatment authorization.
- Resolved discrepancies in billing statements through effective communication with insurance providers and patients.
- Maintained detailed records of claims submissions and follow-ups using electronic billing systems.
- Collaborated with dental professionals to gather necessary documentation for complex claims submissions.
- Monitored changes in insurance policies to ensure ongoing compliance and updated billing practices accordingly.
- Maintained up-to-date knowledge of dental insurance regulations and coding practices, ensuring accurate billing processes. Dentrix software
- Contributed to seamless coordination between front office administrative tasks and clinical care management activities.
- Expedited appeals process when necessary through comprehensive documentation support, improving likelihood of favorable outcomes.
- Supported office administration tasks, contributing to a well-organized and efficient workplace environment.
- Minimized billing errors through regular auditing of patient records, identifying inaccuracies, and implementing corrective measures promptly.
- Collaborated closely with dentists and other staff members to review treatment plans and verify insurance authorizations prior to service delivery.
- Assisted patients in understanding their financial responsibilities, discussing payment options, and establishing workable payment plans when needed.
- Treatment coordinator
Customer Service Representative
Countrywide Home Loans
03.2004 - 10.2024
- Provided exceptional customer support through phone and email communications.
- Resolved customer inquiries and issues efficiently, ensuring satisfaction and retention.
- Maintained accurate records of customer interactions using CRM software.
- Assisted in training new team members on company policies and procedures.
- Handled escalated customer complaints with professionalism and empathy, restoring trust.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Participated in training programs to enhance product knowledge and customer service skills.
- Met customer call guidelines for service levels, handle time and productivity.
- High call volume call center
Education
High School Diploma -
Highland High School
Palmdale, CASkills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Customer service support
- Microsoft office over 40wpm
- Computer literacy
- Bilingual Spanish and english
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dental Insurance Biller
Dr Rami Haddad DDS
08.2006 - Current
Customer Service Representative
Countrywide Home Loans
03.2004 - 10.2024
High School Diploma -
Highland High School