Sr Membership Coordinator
Association of California State Supervisors
Sacramento
02.2025 - Current
- Managed daily CRM membership database, verifying member information and troubleshooting issues.
- Provided training for new staff on answering calls and membership request procedures.
- Responded promptly to member inquiries via email and phone communications.
- Maintained accurate records of all membership transactions using CRM tools.
- Documented member interactions to ensure clear tracking of inquiries.
- Designed and implemented membership policies to streamline operational procedures.
- Utilized CRM software to prepare change-of-address records and process member cancellation requests.
- Generated monthly metrics reports on membership growth and retention rates.
- Established guidelines for maintaining accurate records of all member activity.
- Assisted members regarding complaints or unique questions.
- Made copies, sent faxes, and handled all incoming and outgoing membership correspondence.
- Prepared detailed reports and presentations for the ACSS Board of Directors' meetings.
- Managed the ACSS tri-annual delegate and board election process.
- Managed the ACSS Policy File and Bylaws document changes.
