Diane Williams
Los Angeles
Summary
Dedicated hospitality professional with strong skills in effective communication and time management. Experienced in managing reservations and waitlists, ensuring customer satisfaction while maintaining operational efficiency. Committed to delivering outstanding service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess
Areal Restaurant
Santa Monica
01.2017 - 09.2019
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed reservations, waitlists, and special requests for large parties.
Valet Parking Attendant
Safety Park
Santa Monica
01.2015 - 12.2016
- Greeted customers and provided them with parking instructions.
- Ensured customer satisfaction by providing friendly, courteous service.
- Responsible for keeping track of all incoming and outgoing vehicles from lot.
- Maintained orderliness of parking area at all times.
Education
Bachelor - Translate And Interpreter
Uninove
Sao Paulo, Brazil12-2012
Skills
- Computer reservation systems
- Customer service
- Reservation management
- Waitlist coordination
- Group seating arrangements
- Hospitality management
- Time management
- Effective communication
- Attention to detail
Timeline
Restaurant Hostess
Areal Restaurant
01.2017 - 09.2019
Valet Parking Attendant
Safety Park
01.2015 - 12.2016
Bachelor - Translate And Interpreter
Uninove