Diane West
Orangeville,ON
Summary
Results-driven operations manager with a proven track record of success and over ten years of experience in driving operational excellence. Adept at optimizing processes, improving efficiency,and leading cross-functional teams to achieve organizational objectives. Seeking to leverage expertise in operations management to make a significant impact in a dynamic and growth-focused organization.
Overview
11
11
years of professional experience
Work History
Operations Manager
Caledon Parent-Child Centre
04.2021 - Current
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help organizations evolve and grow.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained new employees on proper protocols and customer service standards.
- Determined hardware and network system issues using proactive troubleshooting techniques.
Regional Manager
MedRehab Group Inc
10.2014 - 04.2021
- Established and maintained operational standards for three locations.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Developed vendor network of contacts to drive down costs and increase revenues.
Customer Service Representative
Savoia Canada Inc
05.2013 - 03.2014
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Diploma - Business Administration
Sheridan College Institute of Technology And Advanced Learning
Brampton, ONand Analysis (5 years -
Skills
- Financial Management
- Workflow Optimization
- Maintenance Planning
- Document Control
- Health and Safety Compliance
- Business Development
- Risk Management
- Building and Facility Management
- Business Administration
- Onboarding and Orientation
Languages
Timeline
Operations Manager
Caledon Parent-Child Centre
04.2021 - Current
Regional Manager
MedRehab Group Inc
10.2014 - 04.2021
Customer Service Representative
Savoia Canada Inc
05.2013 - 03.2014
Diploma - Business Administration
Sheridan College Institute of Technology And Advanced Learning
and Analysis (5 years -
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