Diane Waldriff
Courtice
Summary
Professional with strong background in food service management, overseeing daily operations and ensuring high standards of cleanliness and food safety.
Proven ability in inventory management, customer service, and adapting to changing needs. Reliable and resourceful, I bring strong problem-solving skills and a talent for navigating challenges.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cafeteria Manager
Compass Group Canada
09.2022 - Current
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Managed budgets, analyzing financial data to make informed decisions on purchasing and staffing.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Implemented cost-control measures to stay within budget while still offering wide variety of meal options.
- Purchased food and cultivated strong vendor relationships.
Dietary Aide
Chartwell Wynfield, LTC
09.2020 - 09.2022
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Monitored food temperatures during storage and serving, ensuring safety and compliance with regulations.
- Trained new staff on dietary guidelines and kitchen procedures.
- Cleaned and organized kitchen, dining and service areas.
Dietary Aide
Hope Street Terrace, LTC
06.2019 - 11.2020
- Served meals to residents in accordance with established schedules and dietary procedures.
- Assembled the rolling carts for each floor with glasses dishes and cutlery for the next meal or next day.
- Set-up and delivered nourishment carts with prepared snacks and special requests for nutrition breaks.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Streamlined meal assembly processes for faster service without compromising quality or accuracy.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
Customer Service Representative
Mackie Moving Group
08.2015 - 10.2018
- Accurately entered orders into internal system for scheduling.
- Monitored and tracked orders to get in front of any potential situations that may cause delays in delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved accounting, service and delivery concerns.
Education
Food Service Worker
Fleming College
Business Administration, Accounting 1 & Microsoft
Durham College
Oshawa, ONGED -
Dr. F.J. Donevan Collegiate Institute
Skills
- Food preparation
- Multitasking and prioritizing
- Health and safety procedures
- Customer relations
- Inventory management
- Problem resolution
- Food handling safety
- Kitchen equipment operation
- Accounting practices
- Flexible schedule
- Paperwork processing
- Cash handling
Certification
First Aid / CPR / AED Certification - St. John's Ambulance
Advanced Food Safety Certificate
Food Safety Certificate
Timeline
Cafeteria Manager
Compass Group Canada
09.2022 - Current
Dietary Aide
Chartwell Wynfield, LTC
09.2020 - 09.2022
Dietary Aide
Hope Street Terrace, LTC
06.2019 - 11.2020
Customer Service Representative
Mackie Moving Group
08.2015 - 10.2018
First Aid / CPR / AED Certification - St. John's Ambulance
Advanced Food Safety Certificate
Food Safety Certificate
Food Service Worker
Fleming College
Business Administration, Accounting 1 & Microsoft
Durham College
GED -
Dr. F.J. Donevan Collegiate Institute
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