Diane Uwizera
Ottawa
Summary
Able To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Center Agent
MSi Corp
03.2023 - 06.2023
- Responded to customer calls and to answer questions about products and services.
- Educated customers on company systems, form completion, and access to services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Customer Service Representative
Galerie Le Parisien
05.2019 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Discovery School Burundi
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Gitega International Academy
Skills
- Communications Strategies
- Customer Communication
- Maintaining Clean Work Areas
- Agent Support
- Analytical Abilities
- Agent Collaboration
- Issue and Complaint Resolution
- Understanding Customer Needs
- Inbound Customer Calls
- Livechat Messaging
- Cash Register Operations
- Answering Questions
- Team Development
- Online Chat
- Patient Profiles
- Problem-Solving Skills
Certification
Higherlife Foundations Certificate In Microsoft Word,Excel,Powerpoint,Access Level 1,A+
Higherlife Foundations Certificate In Microsoft ACCESS Level 2,A
Certificate for the Poetry Participation.
Timeline
Call Center Agent
MSi Corp
03.2023 - 06.2023
Customer Service Representative
Galerie Le Parisien
05.2019 - 12.2022
Discovery School Burundi
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Gitega International Academy
Higherlife Foundations Certificate In Microsoft Word,Excel,Powerpoint,Access Level 1,A+
Higherlife Foundations Certificate In Microsoft ACCESS Level 2,A
Certificate for the Poetry Participation.
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