Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diane Stewart

Irricana,AB

Summary

Dedicated Customer Care professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Driven by a commitment to excellence with excellent problem-solving abilities and customer service skills to enhance customer satisfaction. A proactive approach resulting in improved efficiency and a positive work environment, showcasing ability to motivate and lead with empathy and precision.

Overview

13
13
years of professional experience

Work History

Office Administration Coordinator

Irricana Playschool
02.2023 - Current
  • Enhanced office efficiency by streamlining administrative processes.
  • Managed daily office operations, maintaining a clean, organized, and professional work environment for all staff.
  • Improved customer satisfaction ratings by promptly addressing inquiries and resolving issues with professionalism and empathy.
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Optimized organizational systems for payment collections, financial audits, and government reporting.
  • Managed sensitive information with discretion while adhering to strict confidentiality protocols at all times.

Piano Teacher

Solfeo Music Academy and Personal Home Studio
09.2016 - Current
  • Boosted student confidence in their abilities through consistent positive reinforcement and encouragement.
  • Communicated with parents regarding upcoming events and student progress.
  • Increased student retention rates by developing strong relationships with students and their families.
  • Continuously researched current trends pedagogy ensuring instruction remained relevant engaging.
  • Maintained detailed records of student attendance, progress reports, repertoire lists, and performance evaluations.
  • Arranged lessons to accommodate each student's unique goals and interests.
  • Created supportive and inclusive learning environments to foster positive classrooms that support student growth and learning.
  • Developed lesson plans, selected course materials and prepared assignments.
  • Established a supportive learning environment that promoted open communication between students, parents, and myself.
  • Organized special events like recitals and concerts to showcase student talent within the community.
  • Improved student understanding of piano theory through creative games and activities.

Retail Pharmacy Assistant

Calgary Co-Op
01.2012 - 07.2015
  • Maintained a clean and organized workspace, promoting a positive environment for customers and staff alike.
  • Increased customer satisfaction by providing timely and accurate medication information to customers.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Provided superior service by actively engaging with customers, listening attentively to their needs, and offering helpful advice.
  • Contributed to an increase in repeat customers through exceptional customer service and product knowledge.
  • Assisted customers in locating over-the-counter products, improving their overall shopping experience.
  • Handled sensitive customer information with discretion, ensuring confidentiality of personal data at all times.
  • Managed phone lines efficiently, scheduling appointments and addressing customer questions promptly.
  • Participated in ongoing training sessions to stay current on industry best practices and emerging trends.
  • Trained new pharmacy staff on computer system and drug management protocols.
  • Updated computer system with current customer, payment and inventory information.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Fostered a positive atmosphere within the team through clear communication skills that included active listening techniques.
  • Enhanced pharmacy efficiency by accurately stocking shelves and maintaining inventory control.
  • Collaborated with pharmacists to resolve any discrepancies or issues related to medications.
  • Ensured compliance with pharmacy regulations by adhering to provincial and federal guidelines.
  • Facilitated smooth communication between pharmacists and customers, addressing concerns and answering inquiries with professionalism.
  • Processed insurance claims accurately, resulting in swift reimbursements for the pharmacy.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Assisted store management with general retail tasks such as merchandising displays and cashier duties when needed.
  • Assisted pharmacy staff with preparing medications and filling orders.


Education

Hearing Aid Practitioner Diploma - Hearing Aid Practitioner

Grant MacEwan University
Edmonton, AB
05.2026

General Science Certificate - General Science

Mount Royal University
Calgary, AB
06.2002

Skills

  • Customer Service, including building rapport with customers, handling complaints, active listening, professional telephone demeanor, and problem-solving
  • Data entry and filing, including payment processing, third party billing, scheduling,
  • Customer education and product sales and service
  • Task Prioritization

Languages

English
Native or Bilingual

Timeline

Office Administration Coordinator

Irricana Playschool
02.2023 - Current

Piano Teacher

Solfeo Music Academy and Personal Home Studio
09.2016 - Current

Retail Pharmacy Assistant

Calgary Co-Op
01.2012 - 07.2015

Hearing Aid Practitioner Diploma - Hearing Aid Practitioner

Grant MacEwan University

General Science Certificate - General Science

Mount Royal University

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Diane Stewart