Summary
Overview
Work History
Education
Skills
LNGG
Community Service
Timeline
Generic

DIANE SERUFULI

Toronto,Canada

Summary

Household management professional with proven track record in running complex household operations and ensuring highest standards of service. Known for effective team collaboration and flexibility in adapting to changing needs. Reliable in managing household budgets, coordinating events, and maintaining well-organized environment.

Overview

12
12
years of professional experience

Work History

Household Manager & Caregiver

Private Residence
01.2017 - Current
  • Manage the daily operations of a 7-adult household, including coordinating schedules, handling school payments, medical appointments, and budgeting.
  • Oversee financial records, bill payments, grocery inventory, and vendor management (e.g., for utilities, repairs, special purchases).
  • Maintain a calm and organized home environment under high pressure while supporting the long-term care of a chronically ill sibling.
  • Create and manage digital records, calendars, and reminders for appointments, bill due dates, and school requirements.

Outreach & Admin Lead – C4 Capstone Project

York University
05.2025 - 06.2025
  • Led outreach and scheduling for a project linking surplus food from farmer’s markets to homeless shelters and soup kitchens.
  • Managed partner communications, attended farmer’s markets for awareness, and documented processes in alignment with UN SDGs.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed approximately 30 calls for outreach and market research.

Freelance Event Planner, Makeup Artist & Decorator

Self-Employed
01.2014 - 01.2024
  • Plan and execute full-scale events (birthdays, graduations and special occasions), including menu planning, decoration, logistics, and guest management.
  • Perform makeup and hairstyling services for clients, maintaining a strong reputation through word-of-mouth referrals.
  • Coordinate all aspects of event execution: sourcing and budgeting for materials, preparing food, designing décor, and setting up venues.
  • Communicate clearly with clients and vendors in both French and English, ensuring satisfaction and successful event delivery.
  • Maintain inventory of beauty and event materials, manage scheduling, and handle all communications independently.

Customer Service Representative

Établissement Furaha – Goma, North-Kivu, DRC
06.2015 - 08.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Maintained a professional and welcoming atmosphere while supporting administrative duties such as record keeping and customer follow-up.

Education

Bachelor of Arts - Political Science

York University
Toronto, ON
06.2025

Skills

  • Fluent in French & English (spoken and written)
  • Microsoft Word, Excel, Google Drive, Google Workspace
  • Reception duties, email writing, digital records, and calendars
  • Child and family care, event logistics, vendor coordination
  • Strong interpersonal communication and emotional intelligence
  • Time management, budgeting, and problem-solving
  • Highly adaptable, dependable, and self-directed
  • Home maintenance
  • Nutrition management
  • Expense coordination
  • Health and wellness experience

LNGG

Fluent in French, English
Native or Bilingual

Community Service

Volunteer – Community Relief Work
Eugène Serufuli Foundation – Goma, North-Kivu,
2018 – 2021

  • Participated in outreach efforts to support displaced families and rural villages with food, hygiene supplies, and basic necessities.
  • Assisted with planning and distribution logistics, working closely with community leaders and volunteers to identify and meet needs.
  • Gained firsthand experience in humanitarian support and developed deep empathy for vulnerable populations.

Timeline

Outreach & Admin Lead – C4 Capstone Project

York University
05.2025 - 06.2025

Household Manager & Caregiver

Private Residence
01.2017 - Current

Customer Service Representative

Établissement Furaha – Goma, North-Kivu, DRC
06.2015 - 08.2018

Freelance Event Planner, Makeup Artist & Decorator

Self-Employed
01.2014 - 01.2024

Bachelor of Arts - Political Science

York University

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DIANE SERUFULI