Diane Senior Garito
St. Thomas,ON
Summary
Friendly and reliable, offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Punctual and honest with solid background in all environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
7
7
years of professional experience
Work History
Server
The Keg
07.2017 - 11.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Customer Service Associate
Marriot Hotels And Resorts
02.2013 - 05.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Arts - Hotel And Restaurant Management
Fanshawe College of Applied Arts And Technology
London, ONSkills
- Dining Customer Service
- Billing and Payment Processing
- Stocking and Replenishing
- Dining Room Cleaning and Upkeep
Languages
English
Native or Bilingual
Timeline
Server
The Keg
07.2017 - 11.2019
Customer Service Associate
Marriot Hotels And Resorts
02.2013 - 05.2017
Associate of Arts - Hotel And Restaurant Management
Fanshawe College of Applied Arts And Technology
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