Diane Santaluce
Brampton,ON
Summary
Dynamic professional with a proven track record in customer service and cash handling at Salvation Army Thrift Store. Adept at training and mentoring staff while enhancing customer satisfaction. Strong communicator with exceptional organizational skills, committed to achieving operational excellence and fostering a collaborative team environment.
Thorough team contributor with strong organizational capabilities at Bell Canada. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Key Holder, Customer Service - Part-time
Salvation Army Thrift Store
03.2014 - 06.2019
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
Corporate Account Management, Collections
Bell Canada
06.1994 - 06.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Education
Health & Safety
UNIFOR
Mississauga, ON10-2012
High School Diploma -
New Toronto Secondary School
06-1974
Skills
- Customer service
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Computer skills microsoft Word, Excel, Powerpoint, Outlook
- Dependable and responsible
- Organizational skills
- Flexible and adaptable
- Multitasking Abilities
- Excellent communication
- Calm under pressure
- Active listening
- Problem resolution
- Organization and time management
Accomplishments
- Achieved payments on accounts by completing reconciliations on accounts with accuracy and efficiency.
- Documented and resolved disputes which led to resolution to achieve customer satisfaction and payment of outstanding accounts
- Liaised with external and internal clients including going to customers site visits to go through all accounts and get resolutions on any issues . one customer had 104 outstanding issues that I resolved and received payment for once resolutions were received
Languages
English
Full Professional
Certification
- Ontario Driver's License
- First Aid Certification
- CPR/AED Certification
- Ergonomics Specialist
Interests
- Crafting and DIY Projects
- Interior Design
Timeline
Key Holder, Customer Service - Part-time
Salvation Army Thrift Store
03.2014 - 06.2019
Corporate Account Management, Collections
Bell Canada
06.1994 - 06.2019
Health & Safety
UNIFOR
High School Diploma -
New Toronto Secondary School
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